Carole Pruvost

MyOrange MEA – Project Deployment Manager - 2019 - 2020

• Led the deployment of the My Orange project for 5 MEA countries
• Coordinated business and technical teams to ensure smooth implementation and delivery.
• Managed the project plan, milestones, dependencies, risks and stakeholder communication.
• Monitored deployment readiness and service quality.
• Supported issue resolution and coordination during the deployment phases.

MyOrange MEA – Product Owner - 2017-2019

• Led product development within an Agile Scrum framework.
• Translated customer and business needs into clear priorities and deliverable outcomes.
• Defined and maintained the product backlog.
• Facilitated collaboration between business, design, data and technical teams.
• Supported sprint planning, sprint reviews and continuous improvement.
• Monitored product performance and customer feedback to guide future enhancements.

End-to-End Multiservice Architect -

• Studied and designed the migration of Liberia's mobile money solution to the Orange Money platform.
• Assessed the existing solution and defined the target architecture.
• Defined the migration approach, dependencies and implementation requirements.
• Coordinated technical teams and stakeholders throughout implementation and integration.
• Supported migration planning, testing and go-live readiness.
• Contributed to service continuity and data integrity during the migration.

Orange Money – Technical Architect - 2012-2016

• Managed the technical evolution of the Orange Money platform to support rapid service growth.
• Delivered short-term improvements to increase capacity and maintain service performance.
• Designed a new target architecture for the mobile money ecosystem.
• Defined architecture requirements related to quality of service, security, scalability and resilience.
• Coordinated stakeholders and technical teams throughout the platform transformation.
• Redesigned operational processes with infrastructure operations teams.
• Supported the platform's ability to meet Orange Money's quality-of-service requirements.

IAMP & MSAP Products

• Defined and supervised qualification, integration and measurement strategies.
• Management d'une équipe de [Nombre] personnes.
• Coordination de l'activité de l'équipe au quotidien, gestion du planning et distribution des tâches.
• Coordinated test plans, resources, schedules and deliverables.
• Ensured that systems and services met technical, functional and quality requirements.
• Analyzed test results and performance indicators.
• Identified issues and coordinated corrective actions.
• Worked with engineering, product and operations teams to support releases and continuous improvement.
• Implemented test automation to improve test coverage, execution speed and consistency.
• Selected and maintained automated testing tools and frameworks.
• Integrated automated tests into continuous integration processes.
• Monitored test results and resolved failures with technical teams.

Software Development Engineer – IVR & SMS Services

• Designed and developed voice and SMS services, including 1014, 1016 and enterprise IVR solutions.
• Worked on solutions for customers including Groupama Bank and Crédit Agricole.
• Implemented service features and integrated them with telephony and messaging platforms.
• Contributed to testing, deployment and maintenance activities.
• Supported the evolution and reliability of communication services.

Talk to Your Data – Product Owner and Data Scientist - Since may 2026

• Contribute to the development of a “Talk to Your Data” solution for projects within Orange's CESE division.
• Address customer needs related to the Bot and Haiku projects.
• Design a flexible and modular data product that can be adapted to projects across the Orange Group.
• Coordinate product, data and technical considerations to support the solution's development and scalability.
• Contribute to the definition of use cases and the continuous improvement of the product.

Orange Bot Collection – Data Factory – Data Scientist and Product Owner - since 2023

• Analyze conversational data from bots across Africa and the Middle East, covering approximately 40 million customers.
• Design and manage enhancements to the Bot MEA data model.
• Define and calculate business, COPC and financial KPIs.
• Designed interactive visualizations to improve the interpretation and communication of analytical results..
• Apply advanced analytics to conversational data to identify customer needs.
• Support countries in implementing the most appropriate bot solutions.
• Coordinate business and technical stakeholders throughout product development.
• Contribute to the continuous improvement of data quality, reporting and decision-making.

Haiku – Fraud Detection – Data Scientist & Data Engineer since january 2026

• Design machine-learning solutions to detect fraudulent paid-subscription sign-ups in Belgium.
• Contribute to the development of data processing and fraud detection capabilities.
• Analyze fraud-related data and identify relevant detection approaches.
• Collaborate with technical and business stakeholders to address fraud-related use cases.
• Collaborate with technical and business stakeholders to address fraud-related use cases.