CARLOS JEROME OLIVEROS
Prague
Summary
Airline Training Pilot Cadet and Trainee with Extensive experience in customer service, People-oriented, adaptable and enthusiastic individual having a wide level of general experience. Has strong analytic, organizational, time management and communication skills.
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
8
8
years of professional experience
Work History
Cabin Crew
Smartwings / Czech Airlines
03.2024 - 10.2024
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight
- Followed company regulations and rules to promote safe environment for travelers and employees
Receptionist
Sex Machines Museum Prague
09.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Advertising Specialist
JVLC Online Shop
11.2019 - 01.2024
- Company Overview: Paranaque, Philippines
- Implemented innovative promotional tactics to drive consumer engagement and increase sales conversions
- Optimized creative assets for various digital platforms, ensuring a cohesive brand identity across all customer touchpoints
- Paranaque, Philippines
Cabin Crew
Royal Air Philippines
11.2020 - 03.2021
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary
Manager
Aeronaus Grill and Catering Services
06.2017 - 10.2019
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service Delivery
Casino Dealer
Resorts World Manila
09.2016 - 05.2017
- Dealt appropriate number of cards to each player and verify placed bets before starting game
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime
Education
Airline Training Pilot License (ATPL) - Cadet / Trainee
Bluesky Aviation S.R.O.
01.2025
Private Pilot License Course -
All Asia Aviation Academy
01.2022
Bachelor of Science - Aeronautical Engineering
PATTS College of Aeronautics
04.2016
Skills
- Customer Service
- Cultural sensitivity
- Reliability and punctuality
- Assertiveness
- Digital Strategy
- Complaint handling
- Passenger assistance
- Microsoft Office
- Flight preparation
Languages
Filipino
English
Personal Information
- Age: 28
- Height: 172cm
- Weight: 65kg
- Date of Birth: 02/08/95
- Marital Status: Single
Timeline
Cabin Crew
Smartwings / Czech Airlines
03.2024 - 10.2024
Receptionist
Sex Machines Museum Prague
09.2023 - 02.2024
Cabin Crew
Royal Air Philippines
11.2020 - 03.2021
Advertising Specialist
JVLC Online Shop
11.2019 - 01.2024
Manager
Aeronaus Grill and Catering Services
06.2017 - 10.2019
Casino Dealer
Resorts World Manila
09.2016 - 05.2017
Private Pilot License Course -
All Asia Aviation Academy
Bachelor of Science - Aeronautical Engineering
PATTS College of Aeronautics
Airline Training Pilot License (ATPL) - Cadet / Trainee
Bluesky Aviation S.R.O.
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