Carl Benedick
Luxembourg,Luxembourg
Summary
With over 8 years of experience in the luxury and fashion industry, including leadership roles since 2019, experience has been gained in managing teams of up to 60 people across multiple countries. A background in women's fashion with a specialization in men's tailoring and made-to-measure. Holding an Executive MBA from IFM, with a strong passion for client relations, sales, and customer experience, focused on creating tangible business opportunities, driving revenue, and ensuring high-quality service. Mobile across Europe and adaptable to both large and smaller team environments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Deputy Store Director
Christian Dior Couture
Luxembourg
2024.11 - 2025.03
- Hired to replace the Deputy Store Director during her maternity leave, overseeing daily operations and managing the team in her absence
- Managing all store operations in collaboration with the Store Director, overseeing everything from stock management to sales, ensuring smooth daily operations and maintaining high standards across all departments
- Focused on CRM to drive in-store traffic, creating events, building business with local partners, and working closely with the sales floor, clients, and teams to ensure a personalized and engaging customer experience
Flagship Store Director
Paul Smith
Paris, Boulevard Raspail
2023.11 - 2024.11
- Hired to manage the project of merging the two Parisian flagships on Rue Saint-Honoré and Boulevard Raspail, overseeing the integration and operational alignment of both locations
- Responsible for a team of over 10 people, including a management team, sales associates, and stockists, ensuring efficient operations across all departments
- My main responsibility was the repositioning of the store towards a higher-end offering, focusing on all aspects such as customer experience, merchandising, and integrating both the men's and women's divisions
- We introduced a made-to-measure service in-store to offer personalized products and enhance the customer experience
- We partnered with local businesses, such as hotels and restaurants, organized in-store events, and worked with local economic players, all while focusing on local engagement and CRM to boost customer loyalty and sales
Flagship Team Manager
Givenchy
Paris, Rue du Faubourg Saint-Honore
2022.11 - 2023.11
- Oversaw all store operations in close partnership with the Store Director at the global flagship, ensuring seamless management of daily activities, staff performance, and the overall customer experience
- Led a team of over 10 people across both the men's and women's divisions
- My main responsibility was managing the store's CRM, focusing on creating in-store events, running client reactivation campaigns, and conducting outreach to drive customer traffic and increase sales
Flagship Store Director
Suitsupply
Paris, Rue de la Paix
2019.07 - 2020.12
- Promoted to Store Director in Paris after completing a 4-month mission in London, where I was in charge of reopening the Paris flagship store on Vigo Street following its closure during the COVID-19 pandemic
- In charge of the Paris flagship store, representing over €20 million in revenue and managing a team of more than 60 people, including a management team composed of 2 Deputy Store Directors, 1 Operations Manager, 2 Supervisors, and 1 Customer Service and Cashier Manager
- Responsible for onboarding and training directors worldwide and across EMEA during their transition into their roles, with missions in New York, Amsterdam, London, Copenhagen, and Brussels, focusing on clienteling and CRM management to enhance customer relationships and sales performance
Deputy Store Director
Suitsupply
Paris, Rue de la Paix
2017.08 - 2019.07
- Led the opening of the flagship store, overseeing all aspects from setup to daily operations
- Supervised all store operations in close collaboration with the Store Director, overseeing a business generating over €20 million in annual revenue, with more than 1,000 client entries per day
- Managed a team of over 60 employees, including 40 sales associates, 8 stockists, a customer service manager, an in-store HR specialist, 2 trainers in store, 1 VM in store, 2 cashiers, 2 supervisors, 2 hosts and 7 tailors
- Focused on CRM strategies and enhancing the in-store client experience, including appointment management (over 50 OTO's per day), personalized service, and maintaining strong customer relationships to drive loyalty and sales
- Led the opening of the flagship store, overseeing all aspects from setup to daily operations
Sales Advisor
Christian Dior Couture
Paris, Le Bon Marche
2017.07 - 2019.07
- Worked across all Dior Homme departments, including Ready-to-Wear, Accessories, Leather Goods
- Provided support across all Dior Femme departments, including Ready-to-Wear, Accessories, Leather Goods, and Shoes
- Specialized in made-to-measure tailoring
Sales Advisor
Saint Laurent
Paris, Avenue Montaigne
2016.07 - 2017.01
- Women's RTW
Sales Advisor
Sandro
Paris
2016.01 - 2016.07
- Women's RTW
Education
Global Fashion Management Executive MBA -
Institut Francais de la Mode
Paris / New-York / Hong-Kong 2024.08 - 2025.10
Master Grande Ecole - Strategic Management and Leadership
INSEEC PARIS
Paris / London 2016.09 - 2018.06
Bachelor of Business Management -
MBWAY
2015.09 - 2016.07
Higher National Diploma in International Business - Business Administration
Ecole Commerciale Privee
2013.09 - 2015.07
Languages
French
Native
English
Fluent
Spanish
Intermediate
Timeline
Deputy Store Director
Christian Dior Couture
2024.11 - 2025.03
Global Fashion Management Executive MBA -
Institut Francais de la Mode
2024.08 - 2025.10
Flagship Store Director
Paul Smith
2023.11 - 2024.11
Flagship Team Manager
Givenchy
2022.11 - 2023.11
Flagship Store Director
Suitsupply
2019.07 - 2020.12
Deputy Store Director
Suitsupply
2017.08 - 2019.07
Sales Advisor
Christian Dior Couture
2017.07 - 2019.07
Master Grande Ecole - Strategic Management and Leadership
INSEEC PARIS
2016.09 - 2018.06
Sales Advisor
Saint Laurent
2016.07 - 2017.01
Sales Advisor
Sandro
2016.01 - 2016.07
Bachelor of Business Management -
MBWAY
2015.09 - 2016.07
Higher National Diploma in International Business - Business Administration
Ecole Commerciale Privee
2013.09 - 2015.07