Candice Moses
Geneva
Summary
MULTILINGUAL OPERATIONS & GUEST EXPERIENCE LEADER with 10+ years of international experience across tourism, hospitality, and communications. Leads day-to-day operations, develops teams, and manages budgets while maintaining high service and compliance standards. Fluent in English, French, Italian, Spanish; working proficiency in German.
Overview
4
4
Languages
12
12
years of professional experience
Work History
General Manager
Homair Vacances
Argelès-sur-Mer
2022.03 - 2026.12
- Managed daily operations for 4-acre holiday park with up to 900 guests.
- Monitored financial budgets, forecasting, and reporting for fiscal responsibility and sustainability.
- Led a team of 30+ employees across teamwork, professionalism, and continuous improvement.
- Delivered strong guest satisfaction, raising overall results by 50% in 4 years.
- Achieved award-winning NPS recognition during 2023, 2024, and 2025.
- Forecasted and managed 3 on-site renovation projects totalling 1.8 million euros.
Public Relations Officer
Open2Europe
Paris
2020.10 - 2022.03
- Produced multilingual press releases, translations, and PowerPoint presentations
- Established relationships with potential UK clients to drive account development opportunities.
- Nurtured international relationships and partnerships to leverage opportunities and enhance business outcomes.
- Executive Account Manager for the UK markets
- Coordinated account management for Italian, Spanish, and US markets, ensuring alignment with client needs.
Assistant Cruise Director
MSC Cruises
Valetta
2015.03 - 2020.03
- Coordinated the entertainment programme for MSC’s 1st World Cruise in 2019.
- Coordinated multilingual presentations of all events and activities on board, enhancing guest engagement and experience.
- Delivered high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Implemented strategies to enhance revenue and guest satisfaction, contributing to overall profitability.
- Resolved customer complaints regarding worker performance or services rendered.
- Facilitated employee training on company procedures and policies, improving team performance and service delivery.
- Supported launchs and start-up operations (MSC Seaside 2017, MSC Meraviglia 2019)
Education
Bachelor of Arts - BA (Hons) Language Interpretation And Translation
Royal Holloway University of London
London2011-07
Skills
Operations Management
Multilingual Communications
Team Leadership
Supervision and Training
Performance Evaluation
Languages
French, English
First Language
Spanish
Proficient
C2
Italian
Proficient
C2
German
Advanced
C1
Timeline
General Manager
Homair Vacances
2022.03 - 2026.12
Public Relations Officer
Open2Europe
2020.10 - 2022.03
Assistant Cruise Director
MSC Cruises
2015.03 - 2020.03
Bachelor of Arts - BA (Hons) Language Interpretation And Translation
Royal Holloway University of London