Bárbara Paiva

· Updated and reviewed monthly , quarterly and annual management reports and analysis of deviations.

· Controlled the KPI's and financial performance of the business unit.

· Collaborated with Top Management in preparation of budgets, forecasts and analysis.

· Produced the necessary information and analysis to support Top Management; and produce other ad hoc analysis for internal or external clients

· Created annual budget and tracked actual expenses against projected expenses.

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Proved successful working within tight deadlines and fast-paced atmosphere.

• Prepared monthly ad hoc reporting in alignment with client needs.
• Worked with customers to understand needs and provide excellent service.
• Continuously assessed current reporting techniques and developed improvements to boost accuracy.
• Developed and documented standard operating procedures for analysis department.

• Answered and managed incoming calls
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked with customers to understand needs and provide excellent service.
• Recognized upset conditions, determining cause, and took appropriate corrective action.
• Attempted to achieve service SLAs and KPIs within the company time and quality targets.