BOUCHRA RAFIQ
Ellenbrook
Summary
After an extensive career working in various Hospitality and Supervisory roles, I have a clear understanding of Safety, Leadership and providing a high level of customer service to ensure client satisfaction. I am now looking to utilise my vast skillset to gain employment within the mining industry.
Overview
10
10
years of professional experience
Work History
HP Water Jetting Assistant, Hose Operator
Cleanaway
2024.04 - Current
- Worked in shutdowns in following sites: KCGM, FMG, FQM, RIO TINTO, BWPS.
- Hosed out Cells, tanks columns, transfer points, setting up hoses, barricading drop zones, writing JSA, Take 5’s, following HSE procedure;
- Assisted operators working with High Pressure Water Jetting, conducted pre-start checks on the pump, changed filters, assemled parts of the HPW equipment.
- Tank work, manual descaling, labouring;
- Confined Space entry/sentry and Working at Heights.
Kitchenhand and Dining Room Attendant
Sodexo (RIO TINTO) Remote Sites
2023.12 - 2024.05
- Rio Tinto camp.
- Pushed, pulled and transported large loads and objects.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Monitored food temperature, discarding items not stored correctly.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Maintained a clean and organized dining area for an enjoyable dining experience.
- Monitored food and beverage supplies, assisting with restocking when needed.
Catering Supervisor
Compass Group
2023.09 - 2023.11
- Performed detailed pre-start inspections on equipment and vehicles prior to operating- checking all isolations, electrics, communication systems, tyre pressure, fluid levels and reporting any defects.
- Oversaw all daily operations of the catering department including ordering stock, completing weekly and monthly audits, compiling inventory summaries.
- Safely operated light vehicles to transport orders throughout the metropolitan area, ensuring that all food temperatures were maintained and in accordance with HACCP regulations.
- Demonstrated ability to follow all business processes to achieve contractual compliance along with developing and maintaining effective business relationships with the client, all key stakeholders, the Chefs, catering staff, the Safety Department and Management.
- Promoted a positive safety culture within the team and across all operations and leading by example when complying with all site safety procedures including JHA's, SOP's, MSDS sheets, wearing the correct P.P.E and hazard identification and reporting.
- Oversaw cleaning within the kitchen and common areas including rubbish removal, sanitising all surfaces and utensils, using commercial dish washers and sweeping and mopping the floors.
Pizza Maker
Mr Smoke Stack
2023.08 - 2023.09
- Ensured full compliance with all HACCP safe food handling techniques when creating and cooking to order and specials including utilising the correct ingredients based on orders, recording temperature checks, sanitised all surfaces along with wearing the correct P.P.E for the task and using chemicals in accordance with MSDS guidelines.
- Sanitized all utensils and surfaces, using the correctly coloured chopping boards, removed all rubbish and swept and mopped all surfaces before, during and after service.
- Ensured excellent customer service skills were utilised when liaising with customers face to face and processing orders using Eftpos machines and cash handling.
- Adhered to health and safety regulations, including proper handling of food, equipment, and sanitation procedures.
Sales Manager
Cotonificio Albini S.P.A
2015.01 - 2023.06
- Responsible for overseeing all sales and exportations of textiles and product lines for US division such as Ralph Lauren, Theory, Frank & Eileen and Brooks Brothers.
- Ensured excellent customer service skills to understand the clients needs, streamline all processes and ensure repeat business and the achievement of all personal and team Sales KPI's.
- Assisted with the training of all staff to ensure that all quality control and safety objectives were complied with including managing personnel files, conducting audits and inspections.
- Processed orders using internal and external computer systems to ensure production timeframes were met including liaising with all customs, customer, freight companies, warehouse operators and clients to process all orders as per the scope of work, budgets and specific timelines.
- Managed all workflows within the warehouse including assisting with the packaging of items, ensuring the correct consignment and shipping notices were applied.
- Assisted customers with product development, oversee all marketing activities, website updating and social media management to prepare and develop new product lines and collections.
Education
Online Certificate - Social Media Marketing
Cash Flow Academy
Online Course Master Of Laws - Human Rights And International Cooperation
University of Bergamo
Italy07.2020
Bachelor - Foreign Languages And Literatures
University of Bergamo
Italy03.2017
Diploma - Business And Managerial Economics
Istituto Tecnico Oscar Romero
Italy07.2013
Skills
- RIO TINTO Inducted
- BHP inducted
- FMG inducted
- FQM inducted
- KCGM/Northern Star inducted
- NEWMONT inducted
- BWPS inducted
- MSIC access to Fremantle Ports and Southern Ports
- C Class Manual Drivers Licence
- Forklift LF license (HRWL)
- Work at Heights
- Work in Confined Spaces
- Gas testing
- White Card
References
- Wyatt Roberts, Cleanaway, Supervisor, 0457 576 901
- JM Aldonza, Sodexo, Supervisor, 0439 239 845
- Benjamin Rookes, Compass Group, Key Accounts Manager, 0498 388 157
- Jorge Torrealba, Mr Smoke Stack, Owner, 0413 916 475
- Alberto Pallante, Albini Group, Regional Sales Manager, 001917 929 3915
Languages
English
Full Professional
Arabic
Native or Bilingual
Italian
Native or Bilingual
French
Professional Working
German
Elementary
Timeline
HP Water Jetting Assistant, Hose Operator
Cleanaway
2024.04 - Current
Kitchenhand and Dining Room Attendant
Sodexo (RIO TINTO) Remote Sites
2023.12 - 2024.05
Catering Supervisor
Compass Group
2023.09 - 2023.11
Pizza Maker
Mr Smoke Stack
2023.08 - 2023.09
Sales Manager
Cotonificio Albini S.P.A
2015.01 - 2023.06
Online Certificate - Social Media Marketing
Cash Flow Academy
Master Of Laws - Human Rights And International Cooperation
University of Bergamo
Bachelor - Foreign Languages And Literatures
University of Bergamo
Diploma - Business And Managerial Economics
Istituto Tecnico Oscar Romero
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