Boubacar TOUNKARA
Cabin Crew
Longperrier
Summary
Proactive hard-working and motivated commercial airline employee experienced as ramp agent. Offers excellent communication and time management skills. Trained in flight line operations and equipment operation.
Experienced with managing passenger needs and airport operations efficiently. Utilizes strong communication and problem-solving abilities to enhance customer experience and operational flow. Knowledge of safety protocols and customer service principles ensures smooth and secure airport operations.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Airport Customer Service Agent
American Airlines
12.2023 - 09.2024
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Airport Customer Service Agent
United Airlines
11.2022 - 09.2024
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Ramp Service Agent
WestJet Airlines
03.2023 - 11.2023
- Connection running
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using tugs and carts
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Event Hostess
Mahola Hostesses
09.2015 - 09.2022
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
Valet Driver
Blue Valet
07.2018 - 01.2019
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Welcomed arriving guests and explained car retrieval procedures.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Clerk
United Nations Climate Change Secretary
11.2015 - 12.2015
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Education
Transport And Logistic Management - Logistics And Supply Chain Management
University of Bordeaux
Bachelor"s Degree - English Language And Literature
University of Bordeaux
Bachelor of Business Administration - Business Administration
University Nongo Conakry
High School Diploma -
Lycee Sylla Lamine
Skills
Adaptability
Certification
Project Management Training - 3 months
Timeline
Airport Customer Service Agent
American Airlines
12.2023 - 09.2024
Ramp Service Agent
WestJet Airlines
03.2023 - 11.2023
Airport Customer Service Agent
United Airlines
11.2022 - 09.2024
Valet Driver
Blue Valet
07.2018 - 01.2019
Project Management Training - 3 months
07-2017
Clerk
United Nations Climate Change Secretary
11.2015 - 12.2015
Certified facility Clerk, United Nations Climate Change Secretary - 12 days
11-2015
Event Hostess
Mahola Hostesses
09.2015 - 09.2022
English Language, VIA Academy, 6 months
08-2013
Transport And Logistic Management - Logistics And Supply Chain Management
University of Bordeaux
Bachelor"s Degree - English Language And Literature
University of Bordeaux
Bachelor of Business Administration - Business Administration
University Nongo Conakry
High School Diploma -
Lycee Sylla Lamine
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