Boubacar DIA
LE PLESSIS PATE
Summary
Autonomous and enthusiastic, my early experiences have strengthened my ability to quickly acquire new skills.
Eager for new challenges, I am looking to join an organization where I can contribute my energy and passion for continuous improvement.
Overview
7
7
years of professional experience
Work History
IT Field Support Technician
REFLEXE Multimédia et Services
03.2025 - Current
- Performed user data backup and restored data on new workstations
- Configured and deployed Windows 10/11 workstations, including installation of business and office applications
- Managed hardware inventory, device replacement, and coordination of returns and reconditioning
- Delivered and set up new equipment for end users; provided first login assistance
- Updated CMDB and project tracking documentation
- Scheduled appointments and followed up with users
- Ensured site and equipment organization before departure
IT Maintenance Technician
NS INFO – Île-de-France (Freelance)
12.2023 - 01.2025
- Installed and configured IT equipment, ensuring proper functionality
- Provided technical support and user training
- Configured and tested network devices (routers, switches, Wi-Fi access points)
- Replaced point-of-sale systems and trained end users
Field Technician – IT Deployment
HELPLINE – Massy (CDI)
07.2023 - 09.2023
- Provided L1/L2 support on-site and remotely
- Updated and maintained IT assets, including imaging PCs and tablets
- Handled data backup and transfer, ensured SLA compliance (ServiceNow)
- Prepared workstations for new employees
IT Field Support Technician
REFLEXE MULTIMEDIA & SERVICES
01.2023 - 06.2023
- Deployed and installed IT equipment for GRDF on a national scale
- Provided support for workstation renewal
- Created and managed deployment schedules
- Installed IT equipment at ORANO La Hague
IT Operations Operator
STIME
09.2022 - 11.2022
- Analyzed incoming tickets and performed initial diagnostics.
- Assigned tickets to appropriate teams.
- Handled incidents, problems, and service requests.
- Applied documented procedures to manage issues and requests.
Logistics Operator
LA POSTE
10.2018 - 02.2022
- Supported production and sorting operations
- Developed strong autonomy through deep understanding of internal procedures
- Loaded and unloaded trucks while maintaining expected work pace
Education
Advanced Technician Certificate
GEFI
Créteil, France02-2022
Bachelor's Level (Year 3) – Molecular Biology
Université Du Havre
University Of Le Havre09-2017
Bachelor’s Degree
University Of Nouakchott
Nouakchott (Mauritania)09-2015
Skills
- Team spirit
- Versatility
- Determination
- Collaborative work
Additional Information
- Reading
- Football
Languages
English
Intermediate (B1)
Arabic
Advanced (C1)
Timeline
IT Field Support Technician
REFLEXE Multimédia et Services
03.2025 - Current
IT Maintenance Technician
NS INFO – Île-de-France (Freelance)
12.2023 - 01.2025
Field Technician – IT Deployment
HELPLINE – Massy (CDI)
07.2023 - 09.2023
IT Field Support Technician
REFLEXE MULTIMEDIA & SERVICES
01.2023 - 06.2023
IT Operations Operator
STIME
09.2022 - 11.2022
Logistics Operator
LA POSTE
10.2018 - 02.2022
Advanced Technician Certificate
GEFI
Bachelor's Level (Year 3) – Molecular Biology
Université Du Havre
Bachelor’s Degree
University Of Nouakchott
Similar Profiles
Yamoussa SYLLAYamoussa SYLLA
2e Responsable Adjoint du service Helpdesk at Multimédia Glory Guinée (MGG)2e Responsable Adjoint du service Helpdesk at Multimédia Glory Guinée (MGG)
Brandon GOVINDINBrandon GOVINDIN
cadrage et montage at Sté Multimédia Deux Rivescadrage et montage at Sté Multimédia Deux Rives
ABDELHAK MAKDOUDABDELHAK MAKDOUD
Stagiaire en intelligence d’affaire at Lien MULTIMÉDIAStagiaire en intelligence d’affaire at Lien MULTIMÉDIA
David MélaneDavid Mélane
Technicien support Corner IT at Econocom, chez AllianzTechnicien support Corner IT at Econocom, chez Allianz
Cédric PerrinCédric Perrin
Directeur de Centre d'Affaires Local at Société GénéraleDirecteur de Centre d'Affaires Local at Société Générale