Bonny Leyland Stewardess

My first job after covid restrictions were lowered. I worked here whilst full time at college, i balanced both college and working.

• Provided high-level customer service by going the extra mile to identify and cater customer needs.
• Developed job-specific competencies and performance standards.
• Collaborated with management to identify areas of improvement and develop comprehensive training programs.
• Reduced employee turnover by fostering a supportive and engaging learning environment.
• Mentored junior employees to improve performance, food safety, and customer service.

Worked here for more experience. They promoted me as head waitress, because they could see how well I work under pressure, and how well i can manger a group of people. I managed about 30 other waitress's, directing them on what to do but explaining how to do it in a calming matter.

• Enquired about guest satisfaction, anticipated additional needs.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Resolved customer complaints promptly, escalating larger operational concerns to business managers.
• Laid and organised tables for groups over 50 people.

Aroma was my first job for work experience. They asked me if i would like to have a job, while still at school. They offered me a job, because i was a helpful member of the team from day one of working there.

• Worked flexible hours across night, weekend, and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Developed strong communication and organizational skills through working on group projects.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Strengthened communication skills through regular interactions with others.
• Passionate about learning and committed to continual improvement.