BINIT KUMAR PATOA
Senior Team Lead (Deputy Manager)
Flat#5, Vistar Subarambh, Balewadi, Pune
Summary
Insightful Team Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Develops strategies, provides training, sets goals and obtains team feedback. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Team Leader (Deputy Manager)
Concentrix
03.2024 - Current
- Managing and overseeing application development, collaborating with IT teams and stakeholders, supervising and mentoring team members, ensuring application performance
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Discovered training needs and provided coaching.
- Assisted in recruitment to build team of top performers.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
Asst. Unit Manager
Mphasis
2 2020 - 03.2024
- Operational expertise in BFSI, Fintech & Customer Service
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Sr. Quality Analyst
Tech Mahindra
06.2017 - 12.2019
- Completes audit by documentingaudit tests and findings
- Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation
- Maintaining internal data by updating audit programs and questionnaires; recommending new policies and procedures
- Communicates audit findings by preparing a final report, discussing findings with auditees
- Prepares special audit and control reports by collecting, analyzing, and summarizing operating information and trends
- Contributes to team effort by accomplishing related results as needed.
Customer Service Associate
Altius
02.2016 - 09.2016
- Handled calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
- Managed customer relations and customer service through daily communication and interaction
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
- Compiled customer feedback and recommended service delivery improvements to management
Education
Bachelor of Engineering - Mechanical
PRIYADARSHINI COLLEGE OF ENGINEERING
High School Diploma - undefined
Kendriya Vidhyalaya
undefined
Holy Cross School
Skills
Process Management
Client Management
Quality Management
Data Analysis / Trend
Employee management
Microsoft Office
Skill development
Task delegation
Six Sigma Green Belt
CATIA
Accomplishments
- Accomplishments , Awarded Best Unit Manager for the Quarterly Year’22 Awarded consecutive R&R Awards for Best Performer for the month. "PAT ON BACK"
- Award for Best Performer of the year’19
- Multiple "BRAVO" Awards for consistent and efficient Performance
Timeline
Senior Team Leader (Deputy Manager)
Concentrix
03.2024 - Current
Sr. Quality Analyst
Tech Mahindra
06.2017 - 12.2019
Customer Service Associate
Altius
02.2016 - 09.2016
Asst. Unit Manager
Mphasis
2 2020 - 03.2024
Bachelor of Engineering - Mechanical
PRIYADARSHINI COLLEGE OF ENGINEERING
High School Diploma - undefined
Kendriya Vidhyalaya
undefined
Holy Cross School
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