ERP, CRM, AVAYA
Beza Shewanega
IT Application Support Administrator
A.A
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated IT Application Support Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Application Support Administrator position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
Work History
IT Application Support Administrator
Ethiotelecom
Addis ababa
07.2021 - Current
- Enrolled in Installing, maintaining and repairing hardware & software components of the organization's computers. also support these systems through remote access or site visits as needed by management teams within their company.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Setting up workstations with computers and necessary peripheral devices.
- Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Installing and configuring appropriate software and functions according to specifications
Contact Center Agent
Ethiotelecom
Addis Ababa
10.2017 - 08.2022
- Answered over 270 calls per shift to meet fast-paced call center demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Entered customer information into customized computer system with IPCC to document and organize client records.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Communication, Navigation & Surveillance
Ethiopian civil aviation authority
Addis Ababa
10.2014 - 02.2015
- Developed ideas and leads for new stories according to industry trends.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
- Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
Education
Bachelor of Science - Electrical And Computer Engineering
09.2010 - 07.2015
- Member of mekelle university Student Club
- Continuing education in communication engineering
Master of Science - Electrical Engineering, Communication Engineering
01.2016 - 07.2022
Skills
Technical Support
undefinedSoftware
Word Processing
Presentation Software
Spreadsheets
Certification
Server & storage introduction
Reading
Well, I suppose seminaries can educate us a lot of effects, but we won’t use the maturity of them in our jobs. At least that’s the experience of utmost graduates. Careers in healthcare and law are maybe the only exception to the rule. A good non-fiction book, still, written by someone with real- life experience in this or that field, can help us to learn chops or gain knowledge we will profit from in our work. A memoir of someone who attained success, in business, sport, wisdom, or any other field, can inspire us to aim advanced in our own career. And an inspirational true story( or indeed a novel), of someone who crushed adversity and walked down a more mortal being, can motivate us to step out of our comfort zone or to start fighting our own demons, and live a better life.
Timeline
IT Application Support Administrator - Ethiotelecom
07.2021 - Current
Contact Center Agent - Ethiotelecom
10.2017 - 08.2022
Addis Ababa Institution of Technology - Master of Science, Electrical Engineering, Communication Engineering
01.2016 - 07.2022
Communication, Navigation & Surveillance - Ethiopian civil aviation authority
10.2014 - 02.2015
Mekelle University - Bachelor of Science, Electrical And Computer Engineering
09.2010 - 07.2015
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