Bénédicte Bigot

Role

• Learning & capability strategy : Define and implement learning and capability framework supporting IT, agile, cultural and organizational transformations.
• Training Design: Structure upskilling and reskilling learning journeys using multimodal pedagogy and change management tools. Design of short, impactful modules on specific topics and verhaul of initial training programs or academies. Practical and innovative educational approach for hard and soft skills. Face to face and e-learning programs.
• Large-Scale Project Steering: Pilot large scale and international training programs up to 4,000 learners across 7 countries, 1,5M€ budget. Drive all project steps from framing and initial diagnosis to evaluation of success criterias. Work in close partnership with all types of stakeholders with consulting approach. Led project teams of 10 consultants across multiple workstreams
• Training and Facilitation : Deliver workshops and learning sessions.
• Continuous improvement : Implement Qualiopi certification (quality) and RGAA (accessibility) good practices. Define success evaluation method based on kirckpatrick approach.
• Trend watching and IA adoption : ChatGPT, Copilot, Heygen, Freepik, conversational simulator

Main achievements :

• BNP Paribas 2025: Design programs addressing new skills triggered by cultural transformation for Retail Banking Operations Division (2,000 learners). Competencies developed : Customer centricity, Lean Management, Cross functionnal collaboration and innovation. 2000 learners Satisfaction: 4.8/5,
• EDF – 2024 : Define reskilling strategy for call center agents. Structure coherent learning journeys aligned with commercial strategy. Resulted in 100% reduction of resigns within the first 6 months. NPS: 64 ; satisfaction 4,7/5.
• EDF – 2022 : Design, Pilot ODICEE upskilling program in agile context; Change management, coordination with IT product teams and deployment; tester pool management; Improve UX design.
• EDF – 2021 : Design, Pilot and Industrialised Salesforce upskilling program in agile context. Design 3 learning paths (2 days to 4 weeks) ; designed expert documentation for complex processes involving multiple IT bricks. Include end users centricity approach associating soft and hard skills. Design simulators
• TOTAL ENERGIES – 2019 : Transformation of internal mobility processes and 'Job Posting' tool adoption. 4,000 participants, 17 stakeholders, 7 countries, 5 languages. 75% satisfaction.

• Design soft skills and management training programs
• Deliver workshops and training on sales and sales management skills
• Project management valued at €80,000
• Business Development: Build client portfolio; generated €140,000 in 3 years with 80% loyalty rate
• Clients: HEINEKEN, ANDROS, BRIDOR, PASQUIER, UNILEVER, SUPER U,

• Implement Digital training modules and deploy LMS to all shops
• Design, Pilot and Industrialised train the trainer program leading to Adult Trainer and Training Engineering certification (diploma) with CAFOC de Paris

• Coordinated and trained a network of Quality Managers across 13 countries (Middle East, Japan, North Africa).
• Conducted professional activities in English.