Ben Boudia
Byron Bay
Summary
A Hospitality Manager with proven track record over the past 20 years. Utilized talents in languages and personality awareness to give every guest beautiful experience. with expertise in general operations management, staff development and training. Professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
2025
2025
years of professional experience
Work History
Assistant GM
Accor Hotels
12.2023 - 01.2025
- Managed inventory control processes to optimize stock levels, reduce waste, and maintain product quality.
- Addressed customer complaints promptly by providing appropriate resolutions that upheld the company''s reputation for excellent service standards.
- Collaborated with the General Manager to create budget plans, monitor financial performance, and achieve operational goals.
- Conducted regular inspections of facilities ensuring cleanliness and proper maintenance were always maintained at optimal levels.
Hotel Manager
Lookout Mountain Retreat
06.2022 - 06.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
Front Office Duty Manager
Elements Of Byron Resort & Spa (Mgallery)
02.2018 - 03.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Assessed personnel performance and implemented incentives and team-building events to boost moral
- Trained team members on new hotel services and products to support promotional efforts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Front Office Agent
Beach Suites
02.2016 - 02.2018
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Restaurant Manager
Byron At Byron Resort
01.2015 - 02.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant manger
Byronian Cafe
10.2013 - 01.2015
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tripled coffee sales within the first quarter
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Restaurant Manager
Bo's restaurant
05.2008 - 09.2013
- Implemented marketing strategies which resulted in growth of customer base
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Handled daily heavy flow of paperwork and cooperated with the accounting departments
- Scheduled weekly inventory pickups and deliveries with vendors
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Helped drive sales goals, making coffees, cocktails employing, training and rostering
Cocktail barman
Cruise bar restaurant
09.2007 - 01.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted in cocktail making classes.
General Manager
Bella Italia Restaurant. Tragus LTD
07.2001 - 08.2007
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Employing, training, rostering
- Local marketing
- Prepared annual budgets with controls to prevent overages
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
Pret a manger
Barista
1 1 - 07.2001
- Provided an elevated customer experience to generate a loyal clientèle
- Making coffees and making sure the bar was clean and fully stocked at all times
Education
MA Translation -
Goldsmiths University
London .UkLicensee Training -
Liquor & Gaming New South Wales Approved Training
NSW01.2023
Mental Health First Aid Australia
Australia05.2019
Diploma in Hospitality Management -
Tragus LTD
London .Uk03.2006
Skills
- Multilingual
- Exceptional communication skills
- MS Windows OperaGuest Point RMS proficient
- Creative problem solver
- Strong client relations
- Policy and procedure adherence
- Talented leader
- First Aid/CPR
- Valid Driver's License
Additional Information
Fluent in English ,French ,Italian,Spanish
Timeline
Assistant GM
Accor Hotels
12.2023 - 01.2025
Hotel Manager
Lookout Mountain Retreat
06.2022 - 06.2023
Front Office Duty Manager
Elements Of Byron Resort & Spa (Mgallery)
02.2018 - 03.2022
Front Office Agent
Beach Suites
02.2016 - 02.2018
Restaurant Manager
Byron At Byron Resort
01.2015 - 02.2016
Restaurant manger
Byronian Cafe
10.2013 - 01.2015
Restaurant Manager
Bo's restaurant
05.2008 - 09.2013
Cocktail barman
Cruise bar restaurant
09.2007 - 01.2008
General Manager
Bella Italia Restaurant. Tragus LTD
07.2001 - 08.2007
Pret a manger
Barista
1 1 - 07.2001
MA Translation -
Goldsmiths University
Licensee Training -
Liquor & Gaming New South Wales Approved Training
Mental Health First Aid Australia
Diploma in Hospitality Management -
Tragus LTD
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