Bassel EL RABAH

Ras Al Khaimah

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

IT Integration Engineer

Pioneer Cement Industries

Ras Al Khaimah

10.2018 - Current

Meeting with the IT manager to discuss system needs.
Designing and installing computer hardware configurations.
Installing software and networking systems.
Troubleshooting network and software issues.
Installing high-level software security systems.
Training staff on newly installed hardware and software systems.
Fixing hardware, software, and networking issues.
Responding to general IT requests.
Ensuring security software is kept up to date.
Filing monthly reports for the IT Manager.

Technical Support Engineer

AL BAHAR CRUSHER

Fujairah

05.2015 - 05.2018

Establishing a new network Infrastructure in
pioneer cements Industries (Rack, Patch
panels, Switches, Firewall, cabling & Labeling).
Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
Analyzed network traffic using industry-standard tools to diagnose application stability and performance issues.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Updated software versions with patches and new installations to close security loopholes and protect users.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Replied to customer queries via email, messaging systems and support ticket platforms.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

American University of Ras Al Khaimah, Ras AL Khaimah

06.2014

Cum laude graduate.
[3.69] GPA.

Skills

Backup testing
VMware
Active listening

Team building
People skills
Analytical

Languages

Arabic

First Language

English

Advanced

Timeline

IT Integration Engineer - Pioneer Cement Industries

10.2018 - Current

Technical Support Engineer - AL BAHAR CRUSHER