Baptiste RIVIERE
Fleet Manager
St-Alban
Profil professionnel
Based on dynamic and results aviation professional with a passion for providing services and support to airlines and operators, I leverage a blend of rigor, persuasive communication, and creative problem-solving to drive successful outcomes and ensure client satisfaction. I excel in fast-paced environments, leading teams with a strong sense of purpose and adaptability.
Vue d'ensemble
12
12
years of professional experience
4
4
years of post-secondary education
Expérience
Widebody Customer Manager
Airbus Opération-CAM
2022.05 - Actuel
- Focal point for the Widebody customers (UAE,VIR/AFR/CCA/CSN/…)
- Provide information to respond to customer needs and requirements
- Articulate winning value proposition leading into future business and sales potential
- Ensure a successful and sustainable relationship
- Launch and ensure the customer call-up
- Anticipate and manage any risk of customer dissatisfaction
- Working with a trusting environment with all function as top management
- Coordinate customer presentation programme
- Plan the daily activity and time for the customer presentation
- Assist to HO and Flight Line preparation
- Assist to flight return after CAF activity
- Focal point for the delivery Ground check and acceptation
Planning & Preparation Engineer
ATR
2014.07 - 2022.05
- Project facilities management
- Assist and support airlines after a major incident
- Repair phases management
- Technical documentation, logistic management, planning definition, Team composition
- Work cards creation and follow up.
- Damage assessment and on-site assistance
- Customer representative and advisory for maintenance checks
- Legal paperwork management (EASA Form1, ...)
- Coordinate preparation activities and planning
- Quotation for resources allocations and parts
- Creation of inspection program, airframe, consumables and hardware kits
A/C Acceptance & Delivery Manager
ATR
2012.06 - 2014.07
- Continuing airworthiness of ATR 42/72 aircrafts
- Management of AD/CN (EASA, FAA, OSAC) compliance.
- Prepared and updated the technical status and records
- Ensuring all documentation for future delivery of second-hand aircraft
- On-site support and local modification management
- Working party representative.
- Coordinate the repossession and return of aircraft for lessors and investors.
- Planning maintenance immobilizations and storage
- MROs negotiation to optimize fleet availability.
Project Manager
LATECOERE AEROSERVICES
2010.06 - 2012.06
- Project leader for maintenance checks
- Customer support (sales and negotiation)
- Quotation of check and extra work, maintenance preparation
- Technical support for maintenance checks (A,C,2A...)
- Maintenance records (taskcards review, certificates review)
- Reporting activities for customer and planning adjustment
Formation
Master aeronautic maintenance and customer support degree -
Evering Institut
Bordeaux 2018.01 - 2019.01
LP Maintenance Aéronautique - undefined
IMA
Bordeaux 2007.01 - 2008.01
DUT GMP - undefined
2005.01 - 2007.01
Compétences
Airline Operations and technical investigations
MRO (PART145)
CAMO and Flight OPS
Customer Services and support
Project Management
Cost Control
Customer relationship
Négociation and strategic discussion
Leadership
Management of customer
Langues
English
Spanish
Italian
HOBBIES
- Rugby Coaching
- Drone pilot licence
- Running (Trail)
Chronologie
Widebody Customer Manager
Airbus Opération-CAM
2022.05 - Actuel
Master aeronautic maintenance and customer support degree -
Evering Institut
2018.01 - 2019.01
Planning & Preparation Engineer
ATR
2014.07 - 2022.05
A/C Acceptance & Delivery Manager
ATR
2012.06 - 2014.07
Project Manager
LATECOERE AEROSERVICES
2010.06 - 2012.06
LP Maintenance Aéronautique - undefined
IMA
2007.01 - 2008.01
DUT GMP - undefined
2005.01 - 2007.01