Banke Aymes
Bordeaux
Summary
Detail-oriented Business Analyst with experience in conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvements strategies and overseeing new technology and system implementation. Disciplined and highly motivated and have worked in demanding and pressured environments with a wide knowledge of financial products, a skilled communicator with strong investigation, problem solving and decision-making skills. Successfully delivered projects in Waterfall, Prince2 and Agile environments. Engaging, approachable and disciplined, seamlessly interfaces across business divisions soliciting buy-in to ensure the successful attainment of goals. Bilingual in English and French (business proficiency).
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Analyst
Almond Media UK
04.2002 - Current
- Business Analyst responsible for gathering, understanding customer needs, and translating them into technical terms for developers and for providing solutions and improving processes
- Lead meetings with clients and relevant internal stakeholders, owning the development of business requirements, and mapping of technical requirements to meet business and client objectives
- Facilitate workshops and walk-throughs with business stakeholders to elicit and create requirement documentations
- Create user stories, process mapping and user acceptance criteria
- Produce and review feasibility assessments, proposals, business cases, business requirements, test cases, defect registers, and training manuals
- Conduct detailed analysis to find business-focused solutions that bridge the gap between the as-is and to-be processes
- Perform user acceptance testing (UAT) and act as the link between the business and the development team
- Utilise exceptional project management capabilities and Waterfall/Agile methodologies to drive streamlined product lifecycles; actively participate in progress meetings, daily scrums, sprint planning, review, and retrospective meetings
- Update RAID logs to ensure actionable risk mitigations, additionally implementing version control methods for project files using SharePoint, Basecamp and Confluence
- Carry out training for end users as well as other stakeholders
- Respond to customer questions, resolves complaints: track and analysis customer feedback to identify gaps: recommend strategies to strengthen customer experience metrics.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
- Executed analysis of risks and identified risk mitigation strategies.
- Surveyed clients to ascertain requirements and expectations for product.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
Mortgage Analyst
Opes Financial Partners
10.2019 - 01.2022
- Worked with a range of international High Net Worth clients to understand requirements, providing up-to-date regulatory advice on mortgage products and financial options aligned to individual circumstances
- Demonstrated strong negotiation skills to onboard new clients whilst building trusted relationships with lending institutions, real estate agents, valuers, and lawyers
- Acted as the centralised point of contact for borrowers and lenders, ensuring compliance with all financial legislations and mandates
- Collaborated with internal stakeholders, such as sales and marketing to continually enhance clients' experiences.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Planned Career Break
.
05.2013 - 09.2019
Analyst Structured Credit Middle Office
Royal Bank Of Scotland
10.2012 - 04.2013
- Responsible for maintaining and developing the control and risk environments
- Ensured that all transaction reconciliations and reports were completed and signed off by the appropriate stakeholder
- Created a new process to identify transactions where there has been a (margin) change
- Carried out user acceptance testing for new IT systems and updates
- Performed reviews of transaction documentation against current processes to identify gaps and provide solutions
- Create documentation for new products and processes
- Provide training for new and existing team members, as well as other teams.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Installed system updates to address vulnerabilities and reduce security issues.
- Evaluated customer needs and feedback to drive product and service improvements.
AVP Credit Middle Office
Citi Bank
08.2011 - 05.2012
- Responsible for reviewing and creating process documents and storing them on shared drives
- Lead the analysis and migration of transactions from legacy systems to new IT systems, conduct UAT testing to ensure the integrity of data migration
- Lead the unwinding of inherited businesses (trades) - This was a major objective and it required great attention to detail, working and coordination with different areas of the bank as well as senior management
- Evaluate and verify transaction data against transaction documentation
- Ensure that Front and Middle Office activities are in compliances with the bank's internal policies and that of regulatory authorities
- Review and update and write process documentations.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with others areas such product control, risk managements, collateral.
Education
Bachelor of Science (Economics) -
Ogun State University
01.1998
Skills
- Project Management
- GAP Analysis
- Requirement Gathering
- User Story
- Risk Management
- Process Mapping
- Strategic planning
- UAT &QA
- Data analysis
- Process Improvements
- Change Management
- Software Dev Life Cycle (SDLC)
- Agile Methodologies
- Customer Experience (CX)
- In-depth knowledge of financial sector
- Organisation and Communication
- Azure DevOps
- JIRA
- MS Office
- MS Project
- Balsamic
- Drawio
- Github
- Gitlab
- Trello
- Basecamp
- Confluence
- Bloomberg
- Markit
- Summit
- DTCC
- Swapswire
- Test Case Scenarios
- User Acceptance Testing (UAT)
- SWOT Analysis
- Microsoft Office Suite
- Business Requirements
- Financial Markets
- Process Optimization
- Process Flow Diagram Creation
- Business Processes and Procedures
- Agile and Scrum Environments
- Gantt Charts
- Scrum Methodology
Certification
- Project Management and Business Analysis PRINCE2 and Agile - 2022
- Foundation Certificate in Business Analysis - 2022
- Certificate in Mortgage Advice and Practice - 2019
Languages
English
French
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Timeline
Mortgage Analyst
Opes Financial Partners
10.2019 - 01.2022
Planned Career Break
.
05.2013 - 09.2019
Analyst Structured Credit Middle Office
Royal Bank Of Scotland
10.2012 - 04.2013
AVP Credit Middle Office
Citi Bank
08.2011 - 05.2012
Business Analyst
Almond Media UK
04.2002 - Current
Bachelor of Science (Economics) -
Ogun State University
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