Baldassare Gabriele Genna
Marsala
Summary
Dynamic and adaptable hospitality professional with 5+ years' international experience in upscale restaurants, luxury resorts, and event management across the USA, Spain, Greece, Egypt, and Italy. Renowned for delivering outstanding guest satisfaction, training and leading multicultural teams, and boosting revenue through effective up-selling and service excellence. Fluent in English, Italian, and Spanish.
Overview
8
8
years of professional experience
Work History
Chef de Rang
Big Mamma Group
Monaco
03.2026 - Current
- An Italian restaurant on Monaco's Larvotto Beach, blending casual Mediterranean elegance with lively energy.
- Managed tables independently: handled impeccable mise-en-place, warm personalized guest welcomes, order taking with pairing advice.
- Supervised floor team for seamless service, portion control, table presentations, ensuring memorable experiences and high satisfaction in a dynamic upscale setting.
Chef de Rang
Crazy Pizza
Monaco
12.2025 - 03.2026
- Managed independent table section in high-volume lifestyle restaurant, coordinating commis and runners for seamless, theatrical service during peak hours and DJ events.
- Welcomed international guests, presented signature pizzas/cocktails, and drove upselling to enhance guest experience and revenue.
- Handled orders, monitored dish timing at pass, resolved issues, and processed payments while upholding premium mise en place standards.
Head Waiter
The Club at lbis
West Palm Beach
04.2025 - 09.2025
- Delivered authentic Italian fine dining experience, resulting in consistent 95%+ guest satisfaction ratings.
- Supported special events, contributing to a 15% increase in F&B revenue through personalized up-selling and guest engagement.
Bar Manager
Galfi Boutique Hotel
Ibiza
06.2024 - 10.2024
- Trained 3 new team members, all reaching full autonomy within 3 weeks and maintaining a 95% guest satisfaction rate.
- Increased bar revenue by 20% through up-selling and introduction of signature cocktails.
- Supervised dining room operations during peak season, achieving service delivery times under 10 minutes per course and ranking in top 5% for guest feedback.
- Developed and executed guest service standards, improving Google review scores from 4.2 to 4.5.
Head Waiter
Hacienda Na Xamena
Ibiza
05.2024 - 06.2024
- Delivered wine and cocktail pairing service, enhancing up-selling rates by 25% providing fine dining service.
- Drove luxury guest experience to international clientele, recognized by management for contribution to five-star reviews.
Restaurant Waiter
Walt Disney World & Delaware North
Epcot, Orlando
05.2023 - 05.2024
- Filled all F&B roles: runner, server, busser, quick service, registering payments and handling up to 500 guests per day.
- Increased guest retention and average check size through strategic up-selling (signature drinks, wine).
- Resolved all guest complaints diplomatically, resulting in a complaint-to-resolution rate of over 95%.
Event Supervisor / Holiday Entertainer
Multi Resort
05.2018 - 10.2022
- Coordinated and hosted more than 30 themed events for groups over 150 guests, always receiving positive performance feedback.
- DJ and sound/light technician, orchestrating private parties and hotel shows for up to 500 participants. Events, sports and public relations.
Education
Accounting & Law -
Giovanni XXIII Cosentino
Marsala, Sicily, ItalySkills
- Luxury Guest Service & VIP Experience
- Team Leadership & Staff Training
- Event Planning & Coordination
- Upselling & Revenue Optimization
- Multilingual Communication
- Problem Solving & Crisis Management
- Fast-paced Operations & Multitasking
Personal Information
Date of Birth: 28 Jan 1998
Nationality: Italian
Socials
LinkedIn: Baldassare Gabriele Genna
Outlook: Gabriele-_98@hotmail.it
WhatsApp: +39 3272164361
Instagram: im.gabriele_
Languages
Italian
First Language
English
Proficient
C2
Spanish
Advanced
C1
French
Beginner
A1
Hobbies and Interests
Music: DJing, Music selections & Playlists.
Cinema: International Movies.
Lifestyle: Travel & Hospitality Trends.
Sports: Football, Paddle, Gym, Volleyball, Table Tennis.
Timeline
Chef de Rang
Big Mamma Group
03.2026 - Current
Chef de Rang
Crazy Pizza
12.2025 - 03.2026
Head Waiter
The Club at lbis
04.2025 - 09.2025
Bar Manager
Galfi Boutique Hotel
06.2024 - 10.2024
Head Waiter
Hacienda Na Xamena
05.2024 - 06.2024
Restaurant Waiter
Walt Disney World & Delaware North
05.2023 - 05.2024
Event Supervisor / Holiday Entertainer
Multi Resort
05.2018 - 10.2022
Accounting & Law -
Giovanni XXIII Cosentino