Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
BAH DAVID NDOUMBE
Open To Work
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BAH DAVID NDOUMBE

Sharjah

Work Preference

Desired Job Title

Front Office Supervisor/ Acting Night Manager/ActingOperationalManagerGuest Service Telephone OperatorProfessional Security Supervisor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Sharjah, United Arab EmiratesWorldwide
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work week

Summary

Highly motivated and dedicated Hospitality professional seeking the position of Front Office Duty Manager/Supervisor. Leveraging exceptional leadership skills and ability to provide outstanding customer service to ensure seamless front office operations. Proven track record as a Front Office Supervisor, efficiently managing front desk operations, ensuring guest satisfaction, and leading a team of 12 to deliver exceptional service. Skilled in handling high-pressure situations, resolving conflicts, and achieving organizational objectives with outstanding reviews and guest feedback. Possess excellent communication, interpersonal, and problem-solving abilities.

Overview

12
12
years of professional experience
4
4
Certificate

Work History

Front Office Supervisor/ Acting Night Manager/ActingOperationalManager

DoubleTree by Hilton Sharjah Waterfront Hotel and Residences
Sharjah, United Arab Emirates
08.2021 - Current
  • Oversee smooth front office functionality while ensuring guest satisfaction.
  • Collaborate with department heads to ensure effective communication and smooth coordination across all departments
  • Provide training and guidance to front desk staff, ensuring high-quality service delivery and adherence to hotel policies
  • Develop and implement strategies to optimize occupancy and revenue, achieving a 10% increase in room sales, with very high review scores
  • Resolve escalated issues promptly and effectively, maintaining guest satisfaction and fostering positive reviews and recommendations
  • Conduct regular performance evaluations of the team, identifying areas of improvement and implementing training programs accordingly
  • Developed and implemented standard operating procedures to enhance efficiency and streamline processes
  • Provided training to new front desk staff, ensuring seamless integration into the team and adherence to company policies
  • Resolved guest inquiries and complaints in a timely and satisfactory manner, maintaining a high level of guest satisfaction
  • Prepared and analyzed daily reports, ensuring accuracy in billing and guest information
  • Conducted regular audits to ensure compliance with company policies and procedures

Guest Service Telephone Operator

Saadiyat Rotana Resorts and Villas
Abu Dhabi, United Arab Emirates
12.2017 - 08.2021
  • Receive each guest's call in a professional and friendly manner
  • Maintained effective communication with all related departments to ensure smooth service delivery
  • Handling every query in a polite and courteous manner and exceeded guest expectations in most cases with outstanding reviews and feedback
  • Ensured all guests are greeted by name upon calling as per Rotana standards, maintaining awareness of guests profile through the opera guest profile system
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Professional Security Supervisor

Al Safeer Security Services- PLC
Dubai, United Arab Emirates
02.2014 - 11.2017
  • Enforcing the company's policies, principles, and procedures with regards to service implementations with a team of 30 security guards and 12 locations under the company's jurisdiction
  • Developed, implemented and maintained security operation procedures
  • Regularly coached and developed new security personnel to be the best with outstanding results in increased contracts for the company due to their service performances
  • Wrote daily operation reports to lauded authorities, monitored and authorized entrance and departure of employees, visitors, maintaining the safety of work premises

Education

Bachelors Degree - Curriculum studies and Teaching/ Biology with Psychology

University of Buea
Buea
01-2009

General Certificate of Education- Advanced Level - British Standard

College of Arts and Science Technology (CCAST)
Bambili
01-2006

Skills

Leadership

Employee management

Guest relations management

Administrative tasks

Effective multitasking

Languages

ENGLISH
Advanced (C1)
FRENCH
Upper intermediate (B2)
GERMAN
Beginner (A1)

Accomplishments

    Accomplished 3 projects resulting to high guest satisfaction and hotel score rating.

Certification

Managing organisational change for managers.

Leading people

Operational management

Opera PMS

ONQ PM

VICAS

MICROSOFT

Timeline

Front Office Supervisor/ Acting Night Manager/ActingOperationalManager

DoubleTree by Hilton Sharjah Waterfront Hotel and Residences
08.2021 - Current

Guest Service Telephone Operator

Saadiyat Rotana Resorts and Villas
12.2017 - 08.2021

Professional Security Supervisor

Al Safeer Security Services- PLC
02.2014 - 11.2017

Bachelors Degree - Curriculum studies and Teaching/ Biology with Psychology

University of Buea

General Certificate of Education- Advanced Level - British Standard

College of Arts and Science Technology (CCAST)

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BAH DAVID NDOUMBE