Bahdan Misevich

• Handle customer inquiries and resolve issues efficiently via phone, email, and chat

• Provide product/service information and client support

• Conduct client outreach and assist in lead generation

• Maintain accurate records and collaborate with teams to improve service quality

• Delivered cargo across international routes (EU)

• Planned efficient routes and adjusted schedules in real time

• Communicated with clients via app and ensured on-time delivery

• Monitored cargo status and handled basic documentation

• Delivered goods using a box truck, ensuring on-time and safe transportation

• Planned and optimized delivery routes daily

• Communicated with customers via app for real-time updates and issue resolution

• Tracked delivery progress and adjusted schedules as needed

• Handled incoming communications and emergency reports

• Maintained operational logs and ensured timely information flow between departments

• Supported incident response and internal reporting procedures

• Participated in on-site visits in exceptional cases to assist with incident assessment and coordination