Abdullah Nabil Mohamed
Cairo
Summary
Results-driven project manager with extensive experience in leading successful IT& Telecom projects. Seeking an opportunity to leverage skills in project management, strategic planning, and team leadership to drive efficiency and achieve organizational goals. Soft Skills: Outstanding Presentation, Communication, leadership, and Interpersonal skills. Excellent attention to detail, Multitasking, problem- solving, and critical thinking abilities. Highly skilled in negotiation with a proven track record of successful outcomes. Exceptional time management abilities and a proficiency in making strategic decisions. Self- learning, cooperative, sociable, and being easy to work with. Hard worker and appreciate teamwork spirit and collaboration. Ability to control work conditions and circumstances.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BSS/OSS Team Leader
Capgemini
Cairo, Egypt
10.2023 - Current
- Lead cross-functional teams provide E2E technical solutions for Nokia’s customers and execute projects on time, within budget, and with high-quality outcomes
- Execute list of potential activities for BSS and OSS solutions
- Manage services for Nokia Flow-One project as L1 & L2 Operation and Support
- Responsible for all inquiries raised by customer & Internal department as a Technical Expert
- Allocate resources, assign tasks, and monitor team progress to ensure project timelines are met and quality standards are maintained
- Adhere to change management processes to ensure implementations are controlled and managed with minimal impact to network
- Identify potential risks and issues, create mitigation strategies, and lead problem-solving efforts to keep projects on track and produce desired results
- Regularly communicate project status, updates, and potential roadblocks to internal and external stakeholders, ensuring alignment and transparency
- Conduct BA and Gap Analysis to find out pain points and implement redemption plans
- Implement all project management methodologies such as resource management, change management, risk management, stakeholder communication, quality assurance, team leadership, documentation, and ongoing improvement
- Develop and implement training programs for newcomers Engineers batches
- Lead and mentor junior and senior Engineers, offering comprehensive guidance and support to empower employees to perform at their best.
- Coordinated resources effectively to meet project deadlines and achieve desired results
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Supervise team members to confirm compliance with set procedures and quality requirements
Senior Software Application Support Engineer
Huawei Egypt-TAC
Cairo, Egypt
10.2020 - 10.2023
- Supported 24hr/7 (On-call basis) remotely technical support for Telecom Huawei customers over 75 countries in Middle East, North and South Africa Regions to ensure continuous availability of services for applications
- Supported different Products like: CRM, Mediation, provisioning, PRM and VDS to ensure all services are running smoothly as per agreed SLA and OLA
- Troubleshoot and Handle customer requests/issues according to Huawei Technical
- Follow Assistance Center workflow and regulations
- Perform problem analysis, troubleshooting and investigations to identify root cause for different issues level priority like: Critical, Major, Minor and non-fault inquiry
- Open direct channel with L2 “China GTAC” and L3 “R&D” for critical issues or new batches to fix system bugs and write down RCA document
- Deal with different storages like: Ocean-Stor S3000
- Provide support for OS of Huawei applications (Like: Linux, Solaris UNIX, and IBM AIX)
- Provide support for Huawei applications Database mainly Oracle and Gauss DB
- Support two-nodes cluster software such as VCS and HACS to enhance and oversee application clusters for optimal high availability, while also implementing SLB for effective load balancing
- Conduct knowledge transfer workshops Monthly and publish these cases on Team-Space repository
- Huawei website
- Mentored junior engineers, designed study materials and training agendas, fostering collaborative environment that promoted professional growth
- Developed comprehensive documentation for various applications, facilitating seamless knowledge transfer among team members
BSS Application Support Engineer
Huawei Technologies Co
Cairo, Egypt
11.2018 - 10.2020
- Manage daily operations and fulfill requests for CRM & CBS Application Support, responsible for handling incoming service requests and ensuring smooth operation of
- Charging, Billing and CRM nodes to maintain availability all the time
- Handle end-to end customer billing operations by managing the process that delivers invoices in accordance with specific billing cycles
- Resolve tickets and SRs within agreed SLA and OLA
- Support customer for new CRs and night actions
- Make some Activities on UVC and EVC modules
- Change vouchers cards status "Available, lock, Unlock, etc." (Upon Request)
- Run different Test bills all over the month and contribute to solve their issues
- Handle Customer care back office complains, Alarms Handling (OSS Monitoring) and follow up manual processes that scheduled everyday (run failed batches)
- Develop and maintain test scenarios and scripts to define new offers to run test bills that elicit the required business behavior
- Participate in Migration strategy
- Participate in MNP project “Mobile Number Portability” Participate in OSS project in testing phase before going live
- Make daily and weekly operation reports
- Contribute to development of Standard Operation Procedures (SOPs) documents
- Support UAT team in Front-End and Back-End Testing and fixing of detected defects
- Deal with different tools like: I2000, Universe and SoapUI APIs.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Helwan University
Cairo, Egypt06.2018
Skills
- DevOps Tools Background
- Python, Java, and JavaScript Basic knowledge
- Mobile diploma (2G, 3G, LTE and 5G) certified from Egyptian engineers’ syndicate
- Oracle & SQL Database hands on experience
- Linux and Unix hands on experience
- Agile Frameworks and Scrum Master Principles
Accomplishments
- Brain Computer Interface (BCI): A communication system which helps partially or fullydisabled people to navigate their wheelchair based on brain signals
- The project was sponsored by National Telecommunications Regulatory Authority(NTRA) and participated in MIE competition (Made in Egypt)
- Graduation project Grade: Excellent
- Summer Trainings:
- Systel Motorola Corporation
- (2015)
- Telecom Egypt Company
- (2014)
- Egyptian Electricity Transmission (EETC)
- (2013)
- Electronics Workshops at Helwan University
- (2012)
Certification
Project Management Professional, PMP Certified. (Valid to June 2026)
Certified Scrum Product Owner (CSPO) – Scrum Alliance. (Valid to July 2026)
Professional Business Analysis (PBA) – Project Management Institute (PMI). ITIL Foundation V4 with practical experience.
Certified Agile Project Management with Jira.
CCNA & HCIA Routing & Switching Certified. (Valid to Aug 2024)
English conversation course certified from British Council.
Languages
Additional Information
- Awards and Honors: , Achieved First Place in the BSS products at Huawei Contest Q1 & Q2 2023. Recognized as the Best Team Employee March 2021 & July 2022. Winning the Huawei Future Star Award 2020. Outstanding employee Award Nov. 2019.
- Military status: Exempted. All papers are available upon request
Timeline
BSS/OSS Team Leader
Capgemini
10.2023 - Current
Senior Software Application Support Engineer
Huawei Egypt-TAC
10.2020 - 10.2023
BSS Application Support Engineer
Huawei Technologies Co
11.2018 - 10.2020
Bachelor of Science - Electrical, Electronics And Communications Engineering
Helwan University
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