Ayoub El Fidha
Front Desk Agent
Profil professionnel
Holder of a Bachelor's degree in commerce and distribution specialized in Digital Marketing. I'm currently looking for a full-time position like the one you offered because it's my favorite field. I am also an open, cultured person with an easy sense of relationships and a real desire to learn. I believe that these are essential values to reach the level of performance expected by your company.
Vue d'ensemble
4
4
years of professional experience
3
3
years of post-secondary education
Expérience
Front desk agent
Club Med Kani, Maldives
Maldives
2026.03 - Actuel
- Velcoming guests upon arrival ana providing tem win informatior about the hotel and available services.
- Ensuring guest security by controlling access to room keys and monitoring entrances and exits
- Handling payments, including billing and processing credit card or cash transactions.
- Collaborating with other hotel departments to ensure smooth and quality service for guests.
- Currently learning: Planning management and room allocation contribution
- Quick and efficient execution of assigned tasks.
- Completion of assigned tasks in accordance with given procedures and instructions.
- Maintaining order and cleanliness in the workspace.
Front desk agent
Club Méditerranée Yasmina
Cabo Negro
2025.04 - 2026.03
- Welcoming guests up on arrival and providing them with information about the hotel and available services.
- Ensuring guest security by controlling access to room keys and monitoring entrances and exits.
- Handling payments, including billing and processing credit card or cash transactions.
- Collaborating with other hotel départements to ensure smooth and quality service for guests.
Front desk agent
Ulysse Djerba Thalasso & Spa
Djerba
2024.07 - 2025.04
- Welcoming guests upon arrival and providing them with information about the hotel and available services.
- Ensuring guest security by controlling access to room keys and monitoring entrances and exits.
- Handling payments, including billing and processing credit card or cash transactions.
- Collaborating with other hotel départements to ensure smooth and quality service for guests.
- "FIVE-STAR HOTELS"
Bank costumer advisor
Tunisie-kuwaiti bank
Ben arous
2023.04 - 2024.06
- Reception and handling of customer requests.
- Processing of financial instruments (cheques, bills of exchange, and transfers).
- Monitoring of back-office and front office operations.
- Marketing and sales of banking products.
Front desk agent
Palm beach club hotel
Djerba
2022.08 - 2023.03
- Welcoming guests up on arrival and providing them with information about the hotel and available services.
- Ensuring guest security by controlling access to room keys and monitoring entrances and exits.
- Handling payments, including billing and processing credit card or cash transactions.
- Collaborating with other hotel départements to ensure smooth and quality service for guests.
Formation
Higher Degree in Commerce and Distribution - Digital Marketing
Higher Institute of Technological Studies of Midoun
Djerba 2019.09 - 2022.06
Bachelor's Degree in Economics - Management
DjerbaHigh school - undefined
Ibn Arafa
DjerbaCompétences
- Attention to detail
- Communication skills
- Desire to learn
- Cultural Awareness
- Team work
- Friendliness
- Professionalism
- Problem-solving
- Active listening to clients’ needs
- Professional dynamism
- Compliance with quality procedures
- Strong organizational skills
Personnalisé
- Travel and Explore
- Football
Langues
Arabic
English
French
Deutsche
Chronologie
Front desk agent
Club Med Kani, Maldives
2026.03 - Actuel
Front desk agent
Club Méditerranée Yasmina
2025.04 - 2026.03
Front desk agent
Ulysse Djerba Thalasso & Spa
2024.07 - 2025.04
Bank costumer advisor
Tunisie-kuwaiti bank
2023.04 - 2024.06
Front desk agent
Palm beach club hotel
2022.08 - 2023.03
Higher Degree in Commerce and Distribution - Digital Marketing
Higher Institute of Technological Studies of Midoun
2019.09 - 2022.06
Bachelor's Degree in Economics - Management
High school - undefined
Ibn Arafa