Avleen Amandeep Kaur
Vancouver
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Development Representative
Fetchly
01.2024 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
Client Service Representative
Crowd Content
05.2023 - 01.2024
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Sales Development Representative
Planview
03.2022 - 05.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Client Estate Administrator
MsiSpergel
07.2019 - 09.2021
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Client Services Coordinator
Holt Renfrew
11.2018 - 08.2021
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Collaborated with cross-functional teams to ensure seamless delivery of services to clients.
- Assisted in the development of training materials for new staff, resulting in faster onboarding and reduced learning curve.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Guest Services
Oswego Hotel
08.2017 - 08.2018
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Streamlined check-in and check-out processes for improved guest experiences.
- Assisted guests with special requests, ensuring personalized service and memorable stays.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
Customer Service Representative
Walmart
04.2016 - 08.2017
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Sales And Client Success Manager
Uvaro
Remote12.2022
Post-Degree Diploma - Marketing
Camosun College
Victoria06.2017
Bachelor's of Business Administration - Marketing
Chitkara University
Punjab, India06.2015
Skills
- Luxury Retail Experience
- Key stakeholder relationship building
- Client Relations
- Customer Service
- Customer Focus
- Scheduling
- Cross-cultural awareness
Hobbies
- Plant Mom
- Fitness and Self care
- Burlesque
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Sales Development Representative
Fetchly
01.2024 - Current
Client Service Representative
Crowd Content
05.2023 - 01.2024
Sales Development Representative
Planview
03.2022 - 05.2023
Client Estate Administrator
MsiSpergel
07.2019 - 09.2021
Client Services Coordinator
Holt Renfrew
11.2018 - 08.2021
Guest Services
Oswego Hotel
08.2017 - 08.2018
Customer Service Representative
Walmart
04.2016 - 08.2017
No Degree - Sales And Client Success Manager
Uvaro
Post-Degree Diploma - Marketing
Camosun College
Bachelor's of Business Administration - Marketing
Chitkara University
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