Aurore SLABY

• Managing client reservations for accommodations and transportation, ensuring seamless travel experiences.
• Tailoring travel packages to meet clients' preferences and budgets, offering customized itineraries and services.
• Advising clients on administrative formalities such as visas, passports, and travel insurance, ensuring compliance with regulations.
• Assisting clients in case of unforeseen events during their travels, such as cancellations or schedule changes, and quickly finding alternative solutions.
• Handling client inquiries and providing information and advice via phone, email, and in-person interactions.
• Establishing and maintaining strong client relationships through attentive service and responsive communication.

• Facilitating the purchase, sale, and rental of properties for clients, acting as an intermediary between buyers and sellers.
• Conducting market research and property evaluations to determine competitive listing prices.
• Developing and implementing effective marketing strategies to promote properties and attract potential buyers or tenants.
• Guiding clients through the negotiation process, advocating for their interests, and facilitating property transactions.
• Providing expert advice and assistance to clients regarding legal and financial aspects of real estate transactions, such as contracts, mortgages, and property regulations.
• Building and maintaining strong relationships with clients, colleagues, and industry professionals to foster a network of referrals and business opportunities.
• Staying updated on market trends, property values, and industry regulations to provide clients with accurate and timely information.

Supervising Restaurant Operations:

• Overseeing the daily activities and performance of the restaurant.
• Ensuring smooth functioning of all departments, including front-of-house, kitchen, and administrative tasks.

Customer Service Management:

• Maintaining high standards of customer service.
• Addressing any complaints or concerns promptly and professionally to ensure guest satisfaction.

Staff Management:

• Recruiting, training, and supervising restaurant staff.
• Scheduling shifts, managing payroll, and conducting performance evaluations to maintain a motivated and efficient team.

Financial Management:

• Monitoring and managing the restaurant's finances.
• Analyzing financial reports and implementing strategies to optimize profitability.

Inventory and Supply Management:

• Managing inventory levels and ordering supplies.
• Maintaining stock levels to meet operational needs while minimizing waste and controlling costs.

Health and Safety Compliance:

• Ensuring compliance with health and safety regulations.
• Maintaining cleanliness and sanitation standards in the restaurant.

Marketing and Promotion:

• Developing and implementing marketing strategies and promotional activities.
• Attracting customers, increasing sales, and enhancing the restaurant's reputation in the community.

Administrative Tasks:

• Handling record-keeping, reporting, and correspondence.
• Ensuring smooth communication and coordination between different departments.

• Managing client reservations for accommodations and transportation, ensuring seamless travel experiences.
• Tailoring travel packages to meet clients' preferences and budgets, offering customized itineraries and services.
• Advising clients on administrative formalities such as visas, passports, and travel insurance, ensuring compliance with regulations.
• Assisting clients in case of unforeseen events during their travels, such as cancellations or schedule changes, and quickly finding alternative solutions.
• Handling client inquiries and providing information and advice via phone, email, and in-person interactions.
• Building and maintaining strong client relationships through attentive service and responsive communication.

Overseeing Passenger Services:

• Supervising and coordinating passenger services activities at the airport, including check-in, boarding, and baggage handling.
• Ensuring smooth operations and adherence to airline policies and procedures.

Team Management:

• Leading a team of airport agents and ground staff, providing guidance, training, and support to ensure efficient and effective service delivery.
• Scheduling shifts, assigning tasks, and monitoring performance to maintain high standards of professionalism and customer service.

Customer Assistance:

• Assisting passengers with check-in procedures, baggage handling, and boarding processes.
• Resolving passenger inquiries, complaints, and issues in a timely and courteous manner to ensure a positive travel experience.

Safety and Security Compliance:

• Ensuring compliance with safety and security regulations and procedures, including passenger screening and baggage handling protocols.
• Implementing measures to maintain a safe and secure environment for passengers and airport staff.

Coordination and Communication:

• Liaising with airline representatives, airport authorities, and other stakeholders to coordinate operations and address any issues or concerns.
• Communicating important information to passengers, such as flight updates, gate changes, and boarding announcements.

Administrative Duties:

• Completing administrative tasks, such as preparing reports, updating passenger records, and processing flight documentation.
• Maintaining accurate records of passenger activities and operational performance for reporting and analysis purposes.

Gate Agent:

Boarding Procedures:

• Managing the boarding process for flights, including passenger announcements, boarding gate setup, and coordination with ground staff and flight crew.
• Ensuring timely and orderly boarding of passengers according to airline procedures and priorities.

Flight Assistance:

• Assisting passengers with seat assignments, boarding passes, and other flight-related inquiries or requests.
• Providing information and assistance regarding flight status, delays, and gate changes.

Safety and Security Compliance:

• Verifying passenger identification and travel documents to ensure compliance with security regulations.
• Conducting pre-flight security checks and assisting with passenger screening procedures as required.

Communication and Coordination:

• Communicating important flight information to passengers, such as boarding announcements, gate changes, and departure times.
• Coordinating with airline representatives, ground staff, and airport authorities to address any issues or concerns.

Customer Service:

• Providing friendly and efficient customer service to passengers, addressing inquiries, resolving issues, and ensuring a positive travel experience.

Check-in Agent:

Passenger Check-in:

• Assisting passengers with the check-in process, including issuing boarding passes, checking baggage, and verifying travel documents.
• Ensuring accuracy and compliance with airline policies and procedures during the check-in process.

Baggage Handling:

• Accepting and tagging checked baggage, ensuring proper weight and size restrictions are met, and directing passengers to baggage drop-off points as needed.
• Providing assistance with special baggage requirements or handling instructions.

Flight Information:

• Providing passengers with information about flight schedules, gate assignments, and boarding procedures.
• Addressing passenger inquiries, resolving issues, and assisting with rebooking or rerouting as necessary.

Customer Service:

• Delivering friendly and professional customer service to passengers, addressing questions, concerns, and special requests.
• Maintaining a positive and welcoming atmosphere at the check-in counter to enhance the overall passenger experience.

Passenger Assistance:

• Providing personalized assistance to passengers, including check-in, boarding, and arrival procedures.
• Assisting passengers with special needs, such as unaccompanied minors, elderly passengers, or passengers with disabilities.

Customer Service:

• Delivering exceptional customer service to passengers, addressing inquiries, resolving issues, and ensuring a positive travel experience.
• Providing information and assistance regarding flight schedules, gate assignments, and airport facilities.

Safety and Security Compliance:

• Adhering to safety and security regulations and procedures, including passenger screening and baggage handling protocols.
• Implementing measures to maintain a safe and secure environment for passengers and airport staff.

Communication and Coordination:

• Liaising with airline representatives, ground staff, and airport authorities to coordinate operations and address any issues or concerns.
• Communicating important flight information to passengers, such as boarding announcements, gate changes, and departure times.

Administrative Duties:

• Completing administrative tasks, such as preparing reports, updating passenger records, and processing flight documentation.
• Maintaining accurate records of passenger activities and operational performance for reporting and analysis purposes.