Timeline
Work History
Education
Skills
Summary
Work Preference
Work Availability
Interests
Languages
Websites
Certification
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Augustino Baraka Mshana

Financial markets and project expert
Dar es Salaam,02

Timeline

Client Support Specialist
Taurex
10.2024 - 01.2025
Financial Analyst and trainer
ARITEX Capital
10.2024 - 01.2025
Head of Treasury
Goldcavern Associates
06.2018 - 02.2019
Treasury Specialist
CITL
09.2017 - 03.2018
University of Dodoma
Project Planning Management from Social Sciences
10.2014 - 08.2017

Work History

Taurex

Client Support Specialist
10.2024 - 01.2025

Job overview

  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

ARITEX Capital

Financial Analyst and trainer
10.2024 - 01.2025

Job overview

  • Researched macroeconomic, industry and company-specific data to inform investment decisions.
  • Improved financial forecast accuracy by implementing new, dynamic modeling tool.
  • Supported strategic decision-making with in-depth market trend analysis.
  • Monitored market trends and news to identify emerging opportunities.
  • Helped clients make optimal decisions on amounts and timing of capitalization.
  • Reduced financial risks by developing and implementing robust risk management policies.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Developed trading strategies to maximize returns on investments.

Goldcavern Associates

Head of Treasury
06.2018 - 02.2019

Job overview

  • Used environmentally-conscious marketing strategies for traditional products.
  • Optimized channel investment strategies, ensuring optimal return on funds allocated to various partnership programs.
  • Drove business expansion through targeted recruitment of new partners aligned with company objectives.
  • Conducted regular business reviews, fostering open communication and facilitating continuous improvement opportunities for both parties.

CITL

Treasury Specialist
09.2017 - 03.2018

Job overview

  • Conducted regular financial risk assessments, identifying and mitigating potential exposures to ensure a stable financial position.
  • Enhanced treasury operations efficiency with the implementation of automated processes and systems.
  • Developed and delivered treasury-related training programs for finance professionals across the organization, promoting best practices in cash management, risk mitigation, and compliance.
  • Implemented treasury best practices to improve overall performance, reduce costs, and minimize risks associated with foreign exchange fluctuations and interest rate movements.

Education

University of Dodoma
Dodoma

Project Planning Management from Social Sciences
10.2014 - 08.2017

University Overview

Skills

  • Interpersonal and written communication
  • Client relationship building
  • Empathy and patience
  • Support inquiry assistance
  • Client rapport building
  • Problem resolution aptitude
  • Computer skills
  • Data entry
  • Training development aptitude
  • Teamwork and collaboration
  • Relationship building
  • Customer account management
  • Sales and upselling
  • Staff education and training
  • MS office
  • Quality control
  • Business development

Summary

Experienced with client support, effectively addressing and resolving client issues. Utilizes strong communication skills to provide clear and helpful assistance. Track record of maintaining high customer satisfaction and building solid client relationships. Developed strong interpersonal and technical troubleshooting skills in customer-focused environment, looking to transition into new field. Demonstrates excellent communication and problem-solving abilities, ensuring positive client interactions. Seeks to apply transferable skills to contribute effectively in new professional role. Personable and resourceful, bringing understanding of customer needs and effective problem-solving abilities. Possesses foundational understanding of client relationship management and communication, coupled with proficient technical troubleshooting skills. Committed to delivering exceptional client support and fostering positive client experiences. Offering strong interpersonal skills and dedicated approach to learning and development. Brings genuine interest in understanding client needs and delivering effective solutions. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Work Preference

Work Type

Full TimePart TimeContract WorkGig WorkInternship

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsWork from home optionStock Options / Equity / Profit Sharing
Availability
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morning
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Interests

Book reading

Traveling

Learn new things

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)

Certification

  • Certified Chartered of Institute Security and Investment 2021
  • Training -CMSA
  • License: SICC -2021
Augustino Baraka Mshana Financial markets and project expert