Audrey TORRES

Team work in Operationnal Control Center :

Direct contact with the crew

Prepares and relases crew long term rosters and short term schedule.

Applies legal requirements and ATI compagny agreements.

Anticipates and regulates operational problems.

Management of the entire crew and pax planning.

Booking of flights, transport and hotels.

Plan and arrange logistics of permanent personnel.

Team management, activity management.
Agency Development and costumers loyalty.
Training, support, and employees skills development :
feedback, coaching, individual and professional
interview, implementation of individual and collective
action plan…
Agency management, planning management.
Claims management and request for commercial
gestures.
Ensure compliance with rules and process.
Marketing of Matmut group products

Management training :
Leading a team into change management
Coaching
Smile, you manage » (Kompetentia)
Communicating with teams.

…..