Aude WILHELM

• In-depth management of analyses and monitoring of losses related to carriers, ensuring the reduction of incidents and the optimization of logistics flows.
• Execution of security audits for LV sites and external warehouses.
• Design and implementation of anti-fraud procedures, resulting in a significant 10% reduction in fraudulent refunds.
• Legal monitoring of refund disputes.
• Strategic management of security and logistics partners through the establishment and monitoring of key performance indicators (KPIs).
• Operational coordination of security during events, including the management of coordination centers and the supervision of security activities during fashion shows.

• Spearheaded the security strategy for the IDF region, overseeing 9 logistics sites and 3 DHL retail stores.
• Executed comprehensive security audits and drove the implementation of corrective actions to mitigate vulnerabilities.
• Acted as the primary liaison with law enforcement, efficiently responding to requisitions.
• Pioneered fraud prevention initiatives, uncovering new fraud methodologies.

Key Achievements:

• Developed and executed a robust action plan to combat fraud effectively.
• Implemented rigorous loss rate monitoring, tracking security incidents, deploying corrective measures, and establishing key performance indicators (KPIs).
• Achieved a significant 46% reduction in loss rate between 2019 and 2022.
• Led internal investigations with precision and discretion.
• Enhanced network security, successfully blocking prohibited packages.
• Facilitated engaging meetings and employee training on critical security topics.
• Conducted in-depth account analysis to detect illicit and/or prohibited products.
• Managed a transversal team of 9 security relays.

• Managed key accounts for remote surveillance across France.
• Forged strategic partnerships with installers, security firms, and intervention companies.

• Representation of the company to law enforcement & response to requisitions.
• Management of major accounts (SCUTUM, SECURITAS, AFONE...).
• Mission: Implementation of sales, deployment, and monitoring processes & management of a commercial team.
• Animation of a network of 8 sales points (distribution agency).
• Competitive analysis & market study.
• Mission: Implementation of a network of specialized partners (resellers, installers, distributors) across France.
• Result: 20 specialized partners.
• Mission: Lobbying and training for law enforcement, site managers, on our products.
• Result: Participation in a gendarmerie investigation and referencing of our products.
• Result: Agreement with security references
• Technical coordination between design office, engineers, and factory.