ASWATHY HARIDASAN
Summary
Food and beverage professional with 18 years of international hospitality experience in luxury hotels, airport VIP lounges, and high-volume dining operations. Expertise in team leadership, guest relations, revenue growth, and cost control, consistently achieving over 95% guest satisfaction scores. Holds a master’s degree in hospitality and event management, with a strong focus on operational efficiency. Aiming to contribute to a 5-star hotel in France, emphasizing service excellence and luxury standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food & Beverage Supervisor
Meliá Hotels International
London
2022.10 - 2024.02
- Supervised and led a team of 15 staff in a high-volume F&B operation.
- Managed an annual inventory budget of £100,000 with cost optimization strategies reducing expenses by 15%.
- Maintained a 95% guest satisfaction rating through service excellence and complaint resolution.
- Increased revenue by 10% through strategic menu planning and upselling initiatives.
- Improved staff productivity by 20% through structured training programs.
- Managed weekly beverage inventory turnover of £5,000 while minimizing wastage.
- Conducted quality and hygiene inspections ensuring 90%+ compliance standards.
Food & Beverage head waitress
Emirates
Dubai International Airport
2008.05 - 2013.03
- Delivered premium dining service to up to 150 guests per shift.
- Achieved 95% on-time service delivery and 95% guest satisfaction rating.
- Increased upselling revenue by 90% through product knowledge and sales techniques.
- Processed 200+ daily POS transactions with 100% accuracy.
- Recognized for excellence in VIP service, including serving dignitaries.
Guest Service Associate – F&B
Radisson Hotels
Kumarakom
2007.10 - 2008.05
- Delivered room service and restaurant service maintaining 95% satisfaction ratings.
- Facilitated service for 150 guests per shift.
- Assisted in inventory control and quality compliance.
- Supported team coaching initiatives improving service efficiency by 20%.
Guest Service Associate
Casino Hotel
Cochin
2006.01 - 2006.06
- Recognized twice as Employee of the Month.
- Reduced food waste by 15% through inventory control implementation.
- Led staff training initiatives reducing onboarding time by 25%.
- Improved repeat guest business by 30% through relationship-building.
Education
Master’s - Hospitality & Event Management
Middlesex University
United Kingdom01.2023
Bachelor of Hospitality Management - Tourism
Munnar Catering College
IndiaSkills
- Luxury Food & Beverage Operations
- Guest Relations & VIP Service
- Team Leadership & Staff Training
- Revenue Optimization & Upselling
- Inventory & Cost Control Management
- Health, Safety & HACCP Compliance
- Event & Banquet Coordination
- Oracle Hospitality Micros POS
- Customer service
- Food safety standards
- Beverage inventory management
- Time management
Certification
- IELTS, 2021-01-01 to 2024-12-31
- Food Safety & Sanitation Training
Accomplishments
- 15% Beverage Sales Growth
- 10%–15% Operational Cost Reduction
- 95%+ Consistent Guest Satisfaction Scores
- Best Employee Award – Dubai International Airport
- Provided service to UAE Royal Family dignitary
Languages
English
Hindi
Tamil
French
Custom Section
For 5-star hotels in France: Basic conversational French (even A1/A2) will greatly increase your chances. Luxury hotels value: grooming standards, discretion, VIP experience, and brand knowledge. You should apply directly to hotels like: Shangri-La Hotel Paris, Le Meurice, Hyatt Regency Nice Palais de la Méditerranée.
Websites, Portfolios and Profiles
linkedin.com/aswathyharidasan
Timeline
Food & Beverage Supervisor
Meliá Hotels International
2022.10 - 2024.02
Food & Beverage head waitress
Emirates
2008.05 - 2013.03
Guest Service Associate – F&B
Radisson Hotels
2007.10 - 2008.05
Guest Service Associate
Casino Hotel
2006.01 - 2006.06
Master’s - Hospitality & Event Management
Middlesex University
Bachelor of Hospitality Management - Tourism
Munnar Catering College