Asma Sidhoum
Nice
Summary
Dynamic with a strong attention to details.
Experienced to provide exceptional service to customers , and ensuring a smooth operations on daily flights.
Committed to delivering a positive travel experience for all passengers.
Fluent English and adept at handling challenging situations.
Strong team player with a collaborative mindset , able to effectively communicate and work with colleagues to achieve common goals.
Overview
16
16
years of professional experience
Work History
Help Desk Ticket and Station Agent
Aviapartner handling
Nice
09.2008 - Current
- Perform ticket sales on different reservation systems: AMADEUS, ARCO,RESCONNECT,ERES,MARS,SKYSPEED .
- For multiple airlines like : QATAR AIRWAYS, BRITISH AIRWAYS, IBERIA, SAS,TAP PORTUGAL,ROYAL AIR MAROC,ALITALIA,EMIRATES,EASYJET,SN BRUSSEL,VUELING, GERMAN WINGS ,TRANSAVIA, RYANAIR
- Collection of excess bagage fees and ticket changes, upgrades.. during the flight check-in.
- Provide passengers assistance in case of flight irregularities.
- Adhere to safety protocols while assisting passengers with mobility needs
- Check-in passengers and the daily flights after confirming their identity and verifying their seat assignments.
- Monitoring boarding activities to ensure compliance with local laws, regulations, and organizational policies.
- assuming leadership role by training and managing new team members while also providing ongoing support.
Vip Cruises Hostesse
Regent Seven Seas & Azamara *****
Nice
04.2011 - 10.2014
- Greeted guests upon airport arrivals, coordinated with limousine drivers, and efficiently managed hotel transfers.
- Checked the guests on cruise ships and and assisted with return on flight arrangement.
Education
Amadeus Reservation Software Training - Altea Amadeus
Greta Paul Augier
Nice02-2011
Travel Advisor Diploma - Tourism Training
Tourismeurope
Antibes03-2007
Bachelor Degree - Language Interpretation And Translation
Central University of Algiers
Algeria09-2002
Skills
- Ability to thrive in fast-paced environments, and work under pressure
- Safety awareness
- Safety Procedures
- Passenger Assistance
- Security awareness
- Problem-Solving
- Team Leadership
- Multitasking
- Interpersonal Skills
Affiliations
CAKE DESIGN, ARABIC CALLIGRAPHY, PAINTING, TRAVELING, GARDENING, WORKOUT & SWIMMING.
Timeline
Vip Cruises Hostesse
Regent Seven Seas & Azamara *****
04.2011 - 10.2014
Help Desk Ticket and Station Agent
Aviapartner handling
09.2008 - Current
Amadeus Reservation Software Training - Altea Amadeus
Greta Paul Augier
Travel Advisor Diploma - Tourism Training
Tourismeurope
Bachelor Degree - Language Interpretation And Translation
Central University of Algiers
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