Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
CustomerServiceRepresentative

Ashrafunnisa Begum

Sr. Implementation/Functional Consultant
Hyderabad

Summary

Career Overview Experienced Functional Consultant with strong background in Payroll/HRIS that includes client consulting skills, project management and numerous full cycle implementations of various HR/Payroll software products i.e., ADP, SAP, HRBlizz, Workday, Kronos. Have implemented HR/Payroll systems and TLM for clients ranging from fifty to up to thousand. Also have also implemented Middle East Country payrolls. Engaged in full cycle HR/Payroll/TLM implementations and integrations holding positions of Senior Implementation Consultant.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Senior TLM Implementation Consultant

ADP India Private Limited
Hyderabad
08.2021 - Current
  • Driving requirement assessment workshops with Project team of the customer organization
  • Lead, coordinate and perform a life cycle of assigned projects in compliance with ADP’s methodology such as
  • Project kickoff, Business analysis, Summary of business rule requirements, Functional specification, System configuration, Design, Testing, Parallel/UAT Testing, Integration, Live Processing and Support Transitions
  • Presenting in front of client audiences in person, over the web as well as the phone
  • Work directly with the customer’s project team to understand their business needs and translate those requirements into a scope of work and configured system
  • Design the solution best fit for the customer requirements, while limiting deviations from standard ADP Real Time functionalities using Workforce ready a product of Ultimate Kronos Group
  • Ability to start, analyze, track progress, and oversee resolution of open implementation issues/items and maintain an assigned project through the completion
  • Provide analytical and design expertise; system configuration; data mapping; testing and client support of live payroll processing
  • Guide customers on the use of ADP Real Time application and provide training and guidance after the completion of requirements gathering
  • Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities
  • Analyzing customer configurations and thinking out of the box to resolve and or provide a workaround for set up issues
  • Research, document, configure the system and clocks and test all functional elements involving rules and policies
  • Order Kronos In Touch clocks based on the locations where they are required to be shipped
  • Work with the project managers to align with project milestones and ensure timely billing
  • Provide recommendations back to the leads on the status of clients and the need for any escalation
  • Subject Matter expert that provides consultants and partners support around available go live dates and the risks associated with chosen dates
  • Ability to advise customers if their go live dates or too aggressive and/or work with them to adjust go lives based on resource availability
  • Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities
  • Collaborate with pre-sales and service support on solution design for new prospects and upsell to existing customers

Senior Implementation Consultant

Mercans, HRM, Emirates
Dubai
09.2020 - 08.2021
  • Perform Blueprint workshops to gather information on client's requirement, develop functional specifications for all Payroll related customizations as well and developing testing scripts associated with those specifications
  • Configuration and set up of Payroll System based on Blueprint document
  • Unit and User Acceptance Testing (UAT) of Payroll runs as per the country compliance and regulations
  • Review and verify Time and Attendance, Leave Management Configuration as per the statutory regulations
  • Integrating and testing all the TLM files sent through Workforce management
  • Address issues with TLM integration and Administration user training and approval flows
  • Upward reporting for project status with ability to analyse issues and risks
  • Escalate project issues including scope variations, task slippages and risks that may arise during the project and adhere to project timelines and quality requirements
  • Work on Customer focused solution, demonstrate concern for meeting and exceeding immediate and future needs of customer which are not anticipated beforehand
  • Collaborate with developers and the quality assurance team to develop & test solutions and adding value to technical team with functional knowledge and customer empathy while being able to respond technically to the customer in customer friendly language
  • Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, Report specifications, Blueprint reviews, Configuration Audits, and configuration documentation to handle the cost variation effectively
  • Support clients through User Acceptance, Parallel Testing and Go-Live phases and finally to move the customer to production environment
  • Define the different calculation formulas in the system and ensure a thorough test to confirm the correctness of the calculations based on the laws of each country
  • Develop specifications for interfaces both inbound and outbound
  • Develop Scope documents for each phase of implementation
  • Worked on the End-to-End Payroll Projects right from the Implementing the payroll-to-payroll processing, invoicing (NetSuite), Salaries Transfer to the employees (EBURY), and making statutory payments based on the country legislation and regulation with the help of in country experts
  • Researched and validated proper tax accounting treatment of various transactions
  • Adherence to local and national laws as per the Acts and Amendments
  • Reviewed Federal, State, and International Tax Returns prepared by outside accounting firms
  • Handled Payroll Outsourcing clients and Employee Outsourcing clients, MasterCard, EPOS Now, DNV GL, Trend Micro, Cosmocel, FMC Global, Ecolab, Cochlear, Nippon, WWF, and Oliver Agency.

SAP Payroll Consultant

Commvault India Pvt. Ltd
Hyderabad
02.2020 - 08.2020
  • Joined as a Payroll Consultant and handled projects for EMEA countries (Austria, Turkey, South Africa, Czech Republic). Hands-on experience on SAP ERP system and Workday HCM
  • Professionally interacted with clients to assess business requirements and determine software needs
  • Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives
  • Determined proper methodologies and procedures to use based upon project specifications
  • Developed, configured, and tested applications for accurate alignment with project standards
  • Liaised between IT infrastructure team and other personnel to assist with resolution of system issues
  • Organized system configuration documentation and operating procedures, strengthening controls, and enhancing overall performance
  • Audited international subsidiaries and operational processes to mitigate risks
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.

Payroll Specialist

ADP India Pvt Ltd
Hyderabad
02.2011 - 02.2020
  • Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination, and garnishments using ADP Freedom, IHCM2 and SurePay Advantage
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
  • Offered payroll-related subject matter expertise to employees to resolve payroll discrepancies
  • Managed payroll data entry and processing for 4000+ employees in ADP Freedom to comply with predetermined company guidelines
  • Maintained accuracy in transferring correct data from payroll spreadsheets into payroll system
  • Processed payroll garnishments like court orders such as tax liens and child support
  • Responded to client questions and requests for information in timely and knowledgeable fashion.

Education

Lean Six Sigma Green Belt Certification. -

Benchmark Six Sigma Pvt. Ltd
India
11.2019 - 01.2021

B. Com - Computers

Osmania University
01.2002 - 01.2005

Skills

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Additional Information

  • UK Taxation, National Insurance, Statutory Benefits, Pensions, Student loans and Court Orders. Well versed with Country Regulations of Spain, Saudi Arabia, United Arab Emirates, Morocco. Problem-solving skills, to come up with solutions so that they can ensure that the programs provided meet the needs of their customers. Training the End User and the Clients on all the Modules, i.e., Payroll, Benefits, Time and Attendance, Leave Management. Training on MSS and ESS portals to the admins and the employees. Time and Attendance, Leave Management Integration considering the statutory laws and regulations. Expense Module configuration on the payroll platform, integrate the module so that expenses are rolled into the payroll on timely manner. Employment Contracts based on the country specific regulations. Amendments on the contracts and preparing the addendums based on company templates. Experience in preparing Sales and Recurring invoices on NetSuite to the clients based on the company contracts. Making Salary, Statutory, PEO payments via EBURY, Money Movements and Trade Approvals. Knowledge about GEO, PEO, Employee and Payroll Outsourcing clients.

Accomplishments

    Exceptional customer service skills and interpersonal skills. Strong Customer Relationship Management.

    Generating documentation: Preparation of Payroll Procedure Manual (PPM), End User Manuals, Process Documents, Payroll Schedules

    Collaborated with team of 5 in the development of Louvre Hotels which had 16 different locations.

    Set Up Payroll Process Configuration, Data migration interface, Spreadsheet loaders (ADP, Kronos, Workday, SAP)

    Achieved Associate of the Quarter and Star of the Month by completing the projects with positive promoter score with accuracy and efficiency.

    Supervised team of 2 staff members, mentored and walked through the process and made them gain knowledge of the product end to end.

    Hands-on experience on SAP HCM ERP Migration of data from legacy platform to SAP.

    Hands-on experience in processing E2E payroll on all ADP platforms.

    UK Taxation, National Insurance, Statutory Benefits, Pensions, Student loans and Court Orders.

    Well versed with Country Regulations of Spain, Saudi Arabia, United Arab Emirates, Morocco.

    Problem-solving skills, to come up with solutions so that they can ensure that the programs provided meet the needs of their customers.

    Training the End User and the Clients on all the Modules, i.e., Payroll, Benefits, Time and Attendance, Leave Management. Training on MSS and ESS portals to the admins and the employees.

    Time and Attendance, Leave Management Integration considering the statutory laws and regulations.

    Expense Module configuration on the payroll platform, integrate the module so that expenses are rolled into the payroll on timely manner.

    Employment Contracts based on the country specific regulations. Amendments on the contracts and preparing the addendums based on company templates.

    Experience in preparing Sales and Recurring invoices on NetSuite to the clients based on the company contracts.

    Making Salary, Statutory, PEO payments via EBURY, Money Movements and Trade Approvals.

    Knowledge about GEO, PEO, Employee and Payroll Outsourcing clients

Timeline

Senior TLM Implementation Consultant

ADP India Private Limited
08.2021 - Current

Senior Implementation Consultant

Mercans, HRM, Emirates
09.2020 - 08.2021

SAP Payroll Consultant

Commvault India Pvt. Ltd
02.2020 - 08.2020

Lean Six Sigma Green Belt Certification. -

Benchmark Six Sigma Pvt. Ltd
11.2019 - 01.2021

Payroll Specialist

ADP India Pvt Ltd
02.2011 - 02.2020

B. Com - Computers

Osmania University
01.2002 - 01.2005
Ashrafunnisa BegumSr. Implementation/Functional Consultant