ARNAUD HAYS
Shawnigan Lake
Summary
After 10 years of experience in France and one in New Zealand. and now 5 years in Canada . Highly organized and friendly with experience in providing outstanding customer service in establishments ranging from casual cafes to gourmet restaurants. Dedicated to customer satisfaction by remaining accessible and friendly. Talent to quickly solve problems before climbing. In-depth knowledge of menu offerings, including gourmet foods, spirits and wine pairings. Ability to anticipate, identify and meet customer needs and clarify special orders. Succeed in multitasking while remaining professional and courteous in fast environments.
Overview
15
15
years of professional experience
Work History
Senior Server
westin bear montain
Victoria
08.2021 - Current
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
Banquet Server
oak bay beach hotel
Victoria
01.2021 - 11.2023
- Assisted in the setup and breakdown of banquet tables, chairs, linens.
- Replenished buffet lines with fresh foods as needed.
- Carried trays of food items from kitchen to dining areas.
Server
cotto italian confort food calgary
09.2020 - 07.2021
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
Server Breakfast
four season whistler
11.2019 - 04.2020
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
Server
kost
toronto
05.2019 - 09.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
Server
Mister C
Toronto
04.2019 - 09.2019
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
Barista
French Made
toronto
01.2019 - 09.2019
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Stocked shelves with ingredients needed to make coffee drinks.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Server Team Leader
La Croisette
La Baulle
04.2018 - 10.2018
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
Server
Chez Mario
Tregastel
06.2014 - 10.2016
- Ensured that each guest was served courteously, quickly, and efficiently
- Delivered food orders promptly and courteously.
Bar Manager
Les Chandelles
Trebeurden
05.2014 - 10.2016
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Bartender
Les Campanules
Tignes
12.2015 - 05.2016
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server
Village Montana
Tignes
12.2013 - 05.2015
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server and Breakfast Manager
Les Campanules
Tignes
12.2009 - 05.2013
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
Education
Professional degrees in hospitality -
LYCÉE JEANNE D'ARC
06.2009
Secondary school certificate -
COLLEGE PAUL LE FLEM
06.2006
Skills
- Hard worker
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Problem solving
- Tableside Service
- Menu knowledge
- Wine Knowledge
Personal Information
Title: Server Bartender
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Limited
Timeline
Senior Server
westin bear montain
08.2021 - Current
Banquet Server
oak bay beach hotel
01.2021 - 11.2023
Server
cotto italian confort food calgary
09.2020 - 07.2021
Server Breakfast
four season whistler
11.2019 - 04.2020
Server
kost
05.2019 - 09.2019
Server
Mister C
04.2019 - 09.2019
Barista
French Made
01.2019 - 09.2019
Server Team Leader
La Croisette
04.2018 - 10.2018
Bartender
Les Campanules
12.2015 - 05.2016
Server
Chez Mario
06.2014 - 10.2016
Bar Manager
Les Chandelles
05.2014 - 10.2016
Server
Village Montana
12.2013 - 05.2015
Server and Breakfast Manager
Les Campanules
12.2009 - 05.2013
Professional degrees in hospitality -
LYCÉE JEANNE D'ARC
Secondary school certificate -
COLLEGE PAUL LE FLEM
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