Arjan Hasanbelliu
F&A Service Delivery Manger
Krakow
Summary
Astute Service Delivery Manager offering over 10 years of professional experience across F&A towers of P2P, C2C & R2R with proven track record of successfully managing multiple transitions and transformational projects including system implementation's. Offering exemplary client relationship building prowess. Focused in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
F&A Service Delivery Manager
Capgemini Polska Sp. z o.o
07.2019 - Current
- Managing a diverse portfolio of Manufacturing, FMCG & Medical Equipment accounts
- Leading a high-performing teams of over 50 individuals with a delivery scope across 16 markets.
- Coordinate different projects during their implementation as OCR & ERP.
- Co-creating the strategic framework to achieve mutually beneficial outcomes.
- Delivering tactical transformation programs with a focus on operational efficiency, business process automation & enabling Nex-Gen capabilities
- Holding and delivering stakeholder monthly meeting.
- Participating on STERCO meetings.
- Maintaining proper staffing levels to guarantee timely and accurate deliveries.
- Coordinate among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Advise clients on methods, technologies, process improvements and training that would increase overall business potential.
- Attend staff and client meetings and served as liaison to manage operations for account.
- Controlling and managing of KPI / SLA based on the contract.
- Controlling of Documentation and Control Compliance, which includes all DTPs, Process Tracker, Governance reporting.
- Coordinating new hire recruitment, training, and development.
Team Lead, Process
Capgemini Polska Sp. z o.o
01.2018 - 06.2019
- Leading a team of 12 individuals with a delivery scope across 9 markets
- Promoting an environment to leverage teamwork, providing coaching & development feedback
- Facilitating operational governance, securing actionable operational insights & stakeholder management
- Leading transitions, transformation & system implementation projects
- Securing high-quality service delivery, SLA & KPI matrix
P2P Process Lead
Capgemini Polska Sp. Z o.o.
09.2016 - 12.2017
- Executing smooth business transitions & implementing operational changes
- Creating process MAPs & DTPs for Invoice Processing, Customer Service, General Ledger, Vendor Master Data, & Vendor Payments
- Managing a team of 3 individuals
- The main point of contact with the Client
- Facilitating transformation workshops
- Recruiting, providing coaching & development feedback to team members.
Business Transformation Senior Analyst
Capgemini Polska Sp. z o.o
08.2015 - 08.2016
- Responsible for delivering business transformation & transition of C2C & P2P across multiple clients
- Ensuring a high level of transition via adaptation of best-in-class GPM framework
- Creating & updating Process Maps
- Ensuring smooth hand over of the process to the site team.
Customer Service Specialist
Capgemini Polska Sp. z o.o
04.2014 - 07.2015
- Responsible for Customer Care, Credit Controls, Cash Collection, Cash Applications, & Disputes (Asia & UK)
- Ensuring & controlling daily System updates (SAP & WebCollect)
- Participating in recruitment & ensuring backup between brackets for Team Lead
- Systems used SAP, Oracle, WebCollect, QMS, CeTi.
Customer Service
Capgemini Polska Sp. z o.o
09.2012 - 03.2014
- Responsible for Customer Care, Query Resolution, Credit Controls, & Cash Collection (Africa, Asia, Eastern Europe, Italy)
- Ensuring timely turnaround of customer queries & compliance of operational SLA & KPI
- Participation in transition, physical & remote
- Supporting AR processes (postings, clearing, reporting) & GL processes (Preparing monthly reports)
- Systems used SAP, CMS
Education
URBAN DESIGN
Cracow University of Technology (PK)
01.2007 - 04.2012
Skills
Contract Management
Budget Control & Planning
Performance maximization
Active risk identification & mitigation
Operations support
Cost reduction
Team builder & Team player
Continuous Improvement
Client needs assessments
Dynamic Coaching & Leadership
Active listening and communication
Solutions development
Client relationship management
Results oriented & driven
Strong negotiations skills
Certification
PMI Lean Six Sigma Yellow Belt
Timeline
PMI Lean Six Sigma Yellow Belt
09-2021
DGEM - Digital Global Enterprise Model / Transition & Transformation Methodology
11-2019
F&A Service Delivery Manager
Capgemini Polska Sp. z o.o
07.2019 - Current
Team Lead, Process
Capgemini Polska Sp. z o.o
01.2018 - 06.2019
P2P Process Lead
Capgemini Polska Sp. Z o.o.
09.2016 - 12.2017
GEM Transformation
11-2015
MS Office Excel Advance
09-2015
Business Transformation Senior Analyst
Capgemini Polska Sp. z o.o
08.2015 - 08.2016
Project Management Overview PMBOK 5th Edition
02-2015
Customer Service Specialist
Capgemini Polska Sp. z o.o
04.2014 - 07.2015
Customer Service
Capgemini Polska Sp. z o.o
09.2012 - 03.2014
URBAN DESIGN
Cracow University of Technology (PK)
01.2007 - 04.2012