Arijit Bhattacharyya
Paris
Summary
With 14.5 years of experience in the Utilities sector, I have played a key role in multiple SAP IS-U transformation projects across Europe and Australia. My expertise includes consulting engagements for SAP S/4 HANA, serving as an Innovation Evangelist to help customers drive innovation-led G&T initiatives, and extensive presales experience, including responding to RFPs. Currently, as a Business Relationship Manager, I am responsible for end-to-end account management, client relationship building, and revenue generation. I have extensive background in both technical and strategic aspects of utilities businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BUSINESS RELATIONSHIP MANAGER – UTILITIES EUROPE
TATA CONSULTANCY SERVICES
12.2023 - Current
- Account Executive responsible for end-to-end account management including customer satisfaction, revenue, offering and new proposition creation.
INNOVATION EVANGELIST & PRINCIPAL INNOVATION EVANGELIST – UTILITIES EUROPE
TATA CONSULTANCY SERVICES
10.2020 - 11.2023
- Driving Innovation for Utilities customers in Europe
- Key activities include proactively positioning business or technology innovations to customers
- Accelerate tangible innovation outcomes in rapid/agile iterations through strategizing, ideation and agile MVP builds leveraging Innovation labs
- Focus on sustainability, innovation across business value chain and emerging themes dynamic pricing, DER integration, smart grid, smart homes, electric mobility etc
- Additionally, worked on RFPs/opportunities that require domain expertise.
PRE-SALES SOLUTION PARTNER - UTILITIES EUROPE
TATA CONSULTANCY SERVICES
10.2018 - 09.2020
- As a part of Utilities Pre-sales, I have been actively involved in developing comprehensive proposals, and led RFP responses to secure new business opportunities
- Managed multiple bids end to end collaborating with various cross functional units and account teams, Finance, Legal, Leadership, Partners
- Major activities included: Requirement Analysis, Solution Design and Architecture, Proposal Writing, Defining Operating and Delivery Model
- Presentation and Demos as needed
- Market Analysis
- Partner engagement for enhance solution offerings and fill capability gaps
- Effort estimation and commercial offer.
SAP IS-U SOLUTION ARCHITECT
LARGE UTILTY RETAIL COMPANY, FRANCE & UTILITIES PRESALES
12.2016 - 09.2018
- Was involved partly in delivery and pre-sales as a solution architect
- Worked on multiple tenders and assessments
- Business Transformation Assessments, Overall Solution Improvement and Pre-sales solution
- Performing assessments on SAP EHP upgrades, Suite on HANA and S/4 HANA implementation for various SAP systems of the client
- The assessments involved studying the impact on business processes, custom code, defining the upgrade/implementation strategy, defining business values, project plan and effort estimation
- Driving various initiatives aimed at reduction of unbilled contracts, improvement in system performance and data health, automation of manual processes etc
- Overall guidance on compliance with the system architecture and established standards.
SAP IS-U SOLUTION ARCHITECT
LARGE UTILTY RETAIL COMPANY, FRANCE
01.2015 - 11.2016
- Smart Metering Implementation
- Conducting workshops with the business in order to understand the Utility market changes in France with the advent of the smart meters and comprehend the high level business expectations
- Working on the solution blueprinting in order to align the existing SAP system with the market changes and expectations of the business
- Harmonizing with various business groups, third parties and application support teams to arrive at a feasible and agreeable high level solution
- Working with the module leads to complete the solution detailed design and batch design
- Defining the project plan and cutover strategy
- Monitoring the solution throughout the lifecycle, identify deviations and non-conformity and come up with appropriate action plan.
SAP IS-U CONSULTANT
LARGE UTILTY RETAIL COMPANY, FRANCE
10.2013 - 12.2014
- AMS of B2B & B2C Systems
- Leading a team of 10 members working on corrective maintenance and enhancements for two SAP IS-U systems of the client
- Scope of work: L2 and L3 support including incident analysis, bug fixing, functional testing, problem management, batch and application monitoring and reporting
SAP IS-U CONSULTANT
LARGE UTILITY COMPANY, AUSTRALIA
12.2009 - 09.2013
- IMPLEMENTATION PROJECTS, SUPPORT and ENHANCEMENT PROJECTS
- SAP IS-U Device Management consultant responsible for implementations, maintenance and enhancement of an SAP IS-U billing system for the energy retail operations of client
- Scope of work: Implementation, L2 and L3 support including incident analysis, bug fixing, functional testing, problem management, batch and application monitoring and reporting
- Areas of work: Device management, IDE, EDM, custom meter reading interfaces, customer churn in/churn out/new connection workflows etc.
Education
BACHERLOR OF TECHNOLOGY - INFORMATION TECHNOLOGY
West Bengal University of Technology
06.2009
Skills
- Client Engagement
- Operations Management
- Revenue Generation
- Stakeholder Management
- Client Acquisition
- Strategic Partnerships
- Innovation
- Sustainability
Certification
- INSEAD : Design Thinking for Growth & Transformation Consultants
- TCS Transcend: Certified IT Architect
- TCS Ambassador Corps : Flagship Leadership Development Program
- Open SAP Certification: Imagine IoT
- Open SAP Certification: Building Portal Sites on SAP Cloud Platform
- Open SAP Training: Implementation of SAP S/4HANA
- Sun Certified Java Programmer
Accomplishments
- Successfully acquired 6 customers through RFPs and proactive selling.
- Set up 3 Innovation Factories for our customers in Europe.
- Increased sales revenue by 60% by cross/up selling in current role
Timeline
BUSINESS RELATIONSHIP MANAGER – UTILITIES EUROPE
TATA CONSULTANCY SERVICES
12.2023 - Current
INNOVATION EVANGELIST & PRINCIPAL INNOVATION EVANGELIST – UTILITIES EUROPE
TATA CONSULTANCY SERVICES
10.2020 - 11.2023
PRE-SALES SOLUTION PARTNER - UTILITIES EUROPE
TATA CONSULTANCY SERVICES
10.2018 - 09.2020
SAP IS-U SOLUTION ARCHITECT
LARGE UTILTY RETAIL COMPANY, FRANCE & UTILITIES PRESALES
12.2016 - 09.2018
SAP IS-U SOLUTION ARCHITECT
LARGE UTILTY RETAIL COMPANY, FRANCE
01.2015 - 11.2016
SAP IS-U CONSULTANT
LARGE UTILTY RETAIL COMPANY, FRANCE
10.2013 - 12.2014
SAP IS-U CONSULTANT
LARGE UTILITY COMPANY, AUSTRALIA
12.2009 - 09.2013
BACHERLOR OF TECHNOLOGY - INFORMATION TECHNOLOGY
West Bengal University of Technology
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