Ariana Dours
Courchevel
Summary
Highly motivated spa professional with over 5 years of experience in luxury spas. Dynamic and results-oriented with extensive experience in spa management and therapy, notably at Alpine Resorts. Excelled in enhancing guest satisfaction through personalized treatment plans and efficient spa operations. Skilled in staff management and teamwork, significantly improving service quality and operational efficiency. Proven track record in implementing health and safety protocols, ensuring a safe and welcoming environment for all.
Overview
2
2
years of professional experience
Work History
Assistant Spa Manager
Alpine Resorts
11.2024 - Current
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Implemented safety protocols and ongoing training to ensure compliance with industry regulations and standards, promoting a safe environment for both employees and clients.
- Managed inventory effectively, ensuring adequate stock levels while minimizing waste and costs.
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times for clients.
Spa Therapist
Les Airelles, Chateau De La Messardiere
05.2023 - 10.2024
- Conducted thorough consultations to understand client needs and preferences before treatments.
- Provided relaxing massages to clients, helping them unwind and relieve tension.
- Prepared and maintained equipment and supplies for treatments, ensuring readiness for each session.
- Applied various massage techniques to address specific areas of discomfort.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
Senior Spa Therapist
Alpine Resorts
12.2022 - 04.2023
- Developed custom training programs for newly hired therapists based on skill level assessments and performance evaluations.
- Enhanced client satisfaction by providing personalized spa treatments and therapies.
- Elevated overall spa ambiance by curating soothing playlists, aromatherapy selections, and lighting options for each treatment room.
- Mentored junior therapists, elevating their skills and expertise in various treatment techniques.
Education
Spa Therapist/Aesthetician - Health And Wellness
Federación Argentina De Cosmetologos Y Esteticists
Buenos Aires, Argentina01-2019
Skills
- Spa operations
- Appointment booking
- Guest satisfaction
- Health and safety regulations
- Staff management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Italian
Elementary (A2)
References
Available upon request
Timeline
Assistant Spa Manager
Alpine Resorts
11.2024 - Current
Spa Therapist
Les Airelles, Chateau De La Messardiere
05.2023 - 10.2024
Senior Spa Therapist
Alpine Resorts
12.2022 - 04.2023
Spa Therapist/Aesthetician - Health And Wellness
Federación Argentina De Cosmetologos Y Esteticists
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