Antoine Paon
Ulluwatu
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
10
10
years of professional experience
Work History
Surf Instructor
Go Ride A Wave
06.2024 - 10.2024
- Maintained shop, boardroom and public facilities in professional order.
- Facilitated beach cleanups and stewarded environmental awareness among students as part of responsible surfing initiatives.
- Enforced strict policies for safety in and out of water.
- Increased revenue by upselling services and recommending property facilities for different needs.
- Cleaned wetsuits between lessons and inspected for damages.
- Informed guests of good ocean practices and surf etiquette.
Gardener
Gus's Garden
10.2023 - 05.2024
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Barista
Mano Wraps
03.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Restaurant Manager
Nuances
09.2021 - 12.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
Restaurant Manager
Joël Robuchon
01.2020 - 08.2021
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared for and executed new menu implementations.
Head Waiter
Hide Restaurant
09.2018 - 12.2019
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Sommelier
Claridge's Hotel
06.2017 - 08.2018
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Set up wine tastings to bring in business and promote special offerings.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Coordinated wine selection and restocking for cellar with over Number bottles.
Cocktail Server
Claridge's Hotel Bar
04.2016 - 05.2017
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
Commis Waiter
Fera At Claridge's
04.2015 - 04.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor Of Commerce - Commerce
Le Likes
Britanny, France 09.2013
BEP - Commerce
Le Likes
Britanny, France09.2011
Skills
- Hiring and Training
- Full Service Restaurant Background
- Staff Development Talent
- Conflict Resolution Techniques
- Order Delivery Practices
- Customer Service Best Practices
- Food Service Background
- Menu Planning
- Shift Management
- Dynamic, Friendly Hostess
- Complaint Resolution
Timeline
Surf Instructor
Go Ride A Wave
06.2024 - 10.2024
Gardener
Gus's Garden
10.2023 - 05.2024
Barista
Mano Wraps
03.2023 - 10.2023
Restaurant Manager
Nuances
09.2021 - 12.2022
Restaurant Manager
Joël Robuchon
01.2020 - 08.2021
Head Waiter
Hide Restaurant
09.2018 - 12.2019
Sommelier
Claridge's Hotel
06.2017 - 08.2018
Cocktail Server
Claridge's Hotel Bar
04.2016 - 05.2017
Commis Waiter
Fera At Claridge's
04.2015 - 04.2016
Bachelor Of Commerce - Commerce
Le Likes
BEP - Commerce
Le Likes
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