Having obtained a WHV to come to Australia. I am a motivated and dynamic person. Eager to work and learn a new way of working. I am a professional person ready to respond to all tasks entrusted to me all in a positive manner. I am someone conscientious who loves a job well done. I take a great interest in communication in my work.
Overview
4
4
years of professional experience
Work History
Interim
Adequat
Niort
06.2023 - 01.2024
Multi-skilled workers: parcel sorters, sorting agents, order pickers, handlers.
Head Waiter
les caves du coup de coeur
Montpellier
01.2023 - 05.2023
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
Served food and beverages to patrons and confirmed complete orders.
Calculated charges, issued table checks and collected payments from customers.
Presented menus and answered questions regarding items.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Maitre D'
La Storia
La Rochelle
07.2020 - 12.2022
Team training and management (planning) Stock management
Optimizing room service
Ensuring the satisfaction of every customer and developing the restaurant's turnover
Ensuring a good social climate within the restaurant
Ensuring that service runs smoothly
Working the till in the evening
Check that everything is clean and in place before closing the restaurant
Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
Education
High School Diploma -
Lycée Hôtelier
La Rochelle , France
06-2020
Skills
Customer Retention
Performance Improvement
Inventory Management
Customer Service Management
Schedule Management
Timeline
Interim
Adequat
06.2023 - 01.2024
Head Waiter
les caves du coup de coeur
01.2023 - 05.2023
Maitre D'
La Storia
07.2020 - 12.2022
High School Diploma -
Lycée Hôtelier
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