Travelling (29 countries)
Anne-Marie Lofinda
Digital Creative Content Creator| Translator In 5 Languages
WorldWide,ON
Summary
Detail-oriented Digital Creative Content Writer and Translator, offering 16 successful years of expertise in Business and Tourism international settings. Wrote various Travel documentation and translated to more than 150 customers per week, in 5 languages, for 8 years in the Tourism Industry.
Diafora Evasio's digital content creation and creative writing services lead entrepreneurs and companies to get ROI by creating, editing, automating 60% of their content, improving their digital marketing presence, reinforcing their loyalty bring new ones.
My recent biggest accomplishment has been with JCI TORONTO CANADA. We commercialized a mentorship program for students, and as their Social Media Community Manager, I developed our digital marketing presence, online products and increased followers from 0 to more than 800, using SEO optimization, in less than 3 months.
Overview
5
5
Languages
3
3
Certificates
18
18
years of post-secondary education
7
7
years of professional experience
Skills
Web Creative writing
Brand messaging
Proofreading, editing and review
Copywriting and Storytelling
SEO
Video Editing
Content scheduling
Email Marketing
Marketing communications expertise
Translation
Cross-cultural Communication
Analytical and Organizational Skills
Adaptability
Problem Solving
Creative and innovative
Emotional Intelligence
Work History
Digital Creative Content Creator & Writer
DIAFORA EVASIO (Founder)
Toronto, ON
06.2020 - Current
- Expertise: Business Plan, Prospection, Business marketing and analysis, Finance, Digital Marketing, SEO, Social Media, Content Creation, Creative Writing and Translation, Social Media Calendar, Landing Page, WordPress (beginner) Buffer, Canva, PowerDirector, LinkedIn, Instagram, Facebook and MailChimp
- Digital Content creation & creative writing: 2 years| Skills: Copywriting, Content, SEO, Digital marketing| Target: Entrepreneurs and SME
Accomplishment: develop their original content, writing content, train entrepreneurs through workshops, maintaining consistency with brand marketing and message strategies.
- Translations and interpretations: 8 years| Skills: 5 languages| Target: B2C and B2B
Accomplishment: successfully maintaining pace with native speakers to deliver real-time comprehension.
Social Media Community Manager - Volunteer
JCI TORONTO
TORONTO, ON
04.2020 - Current
- Expertise: Business Plan and Analysis, Prospection, Digital Marketing, SEO, Social Media, Content Creation, Creative Writing, Interviewing, Live Interviews, Social Media Calendar, WordPress (beginner) Buffer, Canva, PowerDirector, LinkedIn, Instagram, Facebook.
- Digital Marketing: 1-year | Skills: Social media marketing plan, blog, promotional materials, digital marketing, online marketing, and social media promos| Target: Mentors and Students
Accomplishment: Created our Social Media pages (Linkedin & Instagram), produced 80% of our Social Media's content (Linkedin, Instagram and Facebook).
- Website: 1-year | Skills: Wix, SEO, Content, Content Writing| Target: Students and Young Entrepreneurs between 18 and 40 years old
Accomplishment: Workover it for 3 months with a Colleague, Public for a month, and we got 13 subscribers.
- Mentorship Program: 1-year | Skills: Content, Plan, Structure, Marketing, Prospection, Business analysis| Target: Students and Young Entrepreneurs between 18 and 40 years old
Accomplishment: Found the Mentors and got them committed to our Mentorship Program. Create a Mentorship Program and Plan
Senior Travel Group Coordinator
GOWAY
TORONTO, ON
11.2019 - 07.2020
- Converted leads, into quotes and bookings and developed loyal 50+ clientele.
- Coordinated both international and domestic travel accommodations for customers, cruises, trains and flights.
- Customized and wrote Travel Books, destination guidelines, procedures, and all travel information.
- Applied airline policies, tariff regulations and travel laws to maximize effectiveness.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Group Reservation Travel Agent
CAMINO WAYS
DUBLIN, IRELAND
04.2019 - 06.2020
- Arranged and scheduled travel accommodations for pilgrims, with vendors.
- Provided close professional relationships with more than 400 vendors, the sales department, and the regularly updated database.
- Provided exemplary customer service through the reservations process, negotiating mutually beneficial agreements between parties.
- Developed process improvements and long-term business strategies, analyzing customer feedback.
Corporate Travel Consultant
EGENCIA
DUBLIN, IRELAND
09.2018 - 04.2019
- Assisted 35 business travellers, on average of 40 hours per week, by answering questions, responding to inquiries and handling emails travel requests.
- Booked flights, hotels and transportation and organized trips for business travellers, with Travel Coordinator approval.
- Helped and trained employees to book their travel tickets, including air, rail, hotel, car and alternate ground transportation, according to company guidelines and standards (clear, concise and personal), and using the Egencia system.
Travel Service & Event Manager
KAPPA CLUB
KIOTARI, RHODES (GREECE ISLAND)
04.2017 - 10.2017
- Trained team members of 6 for all daily event-specific functions and in associated processes and procedures, to continuously satisfy customers' events and activities choice.
- Managed and coordinated administrative logistics of more than 20 events/activities planning, contract signing, fee collection, event booking and promotions, catering services and planned menus to complement event theme and selected entertainment.
- Market and promoted events to all-inclusive's travellers, through effective delegation to kappa's and hotel's teams, by prioritizing tasks and requests.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and event coordination.
- Measured customer support success with clear metrics to attain 90% per week.
Program & Event Director
GCCL
RHONE RIVER, FRANCE
12.2015 - 10.2016
- Assisted all customers on pre-arrival, post-arrival, pre-departure, scheduling and creating itineraries, activities and excursions to enhance customer experience, knowledge and loyalty.
- Produced high-quality travel service, coordinating and planning transportation, excursions and creating events.
- Created, used and applied programming documents, program directives, funding documents and other program material.
- Coordinated daily tasks including readjusting services, recruiting guides, negotiating and signing contracts, payments and cruise's budget management.
- Managed customer relations by creating "out of the beaten track" historical and cultural storytelling about France and controversial topics.
- Measured customer support success with clear metrics to attain 85% in 2 weeks goal.
Hotel Front Desk Receptionist
TERRE BLANCHE HOTEL SPA RESORT
TOURETTES, COTE D'AZUR, FRANCE
02.2015 - 10.2015
- Welcomed around 70 guests per day and confirmed reservations and identification, in accordance with LHW Standards.
- Performed services efficiently with a high level of accuracy by furnishing detailed information and directions about all facilities of the property.
- Assisted other hotel personnel and liaised with housekeeping and maintenance teams to address requests and complaints made by guests.
- Kept accounts over in balance and ran daily reports by updating customer accounts with add-on room charges, calculating billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Travel Sales Representative
SELECT HOLIDAYS
XERSONISSOS, CRETE (ISLAND OF GREECE)
04.2013 - 10.2014
- Represented 5 Tour Operators by providing excellent customer service.
- Controlled hotel quality assurance commitment, through on-site evaluations, internal audits and customer surveys, in all hotels assigned.
- Promoted and Sold excursions & rental car.
- Performed 15000€/week and doubled fix monthly salary
- Supervised payments of excursions via credit|debit cards|cash and cheques.
Education
College Diploma Tourism & Hospitality Management - Tourism & Hospitality Management
IFETH
Mandelieu-la-Napoule 10.2016 - 11.2018
College Diploma in Business Management - Business Management
Académie De Créteil
Ile-de-France 02.2009 - 02.2011
High School Diploma -
Lycée Français Anna De Noailles
Bucharest 09.1991 - 07.2005
Certification
Digital Marketing, Live Mentor - 6 months
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Gautama Buddha
Interests
Discovering various cultures (lived in 7 countries)
Theatre
Contemporary dance
Independent Music
Biking, Swimming and Hiking
Drawing and Scultpturing
Reading
Timeline
Digital Marketing, Live Mentor - 6 months
11-2020
Digital Creative Content Creator & Writer
DIAFORA EVASIO (Founder)
06.2020 - Current
Social Media Community Manager - Volunteer
JCI TORONTO
04.2020 - Current
Senior Travel Group Coordinator
GOWAY
11.2019 - 07.2020
TICO certification
11-2019
Group Reservation Travel Agent
CAMINO WAYS
04.2019 - 06.2020
Corporate Travel Consultant
EGENCIA
09.2018 - 04.2019
Amadeus - Tourism And Travel Services Marketing Operations
09-2018
Travel Service & Event Manager
KAPPA CLUB
04.2017 - 10.2017
College Diploma Tourism & Hospitality Management - Tourism & Hospitality Management
IFETH
10.2016 - 11.2018
Program & Event Director
GCCL
12.2015 - 10.2016
Hotel Front Desk Receptionist
TERRE BLANCHE HOTEL SPA RESORT
02.2015 - 10.2015
Travel Sales Representative
SELECT HOLIDAYS
04.2013 - 10.2014
College Diploma in Business Management - Business Management
Académie De Créteil
02.2009 - 02.2011
High School Diploma -
Lycée Français Anna De Noailles
09.1991 - 07.2005