Ankush Sharma
International Account Manager
Rueil-Malmaison,92
Summary
Results-focused International Account Manager offering 16+ years of rich experience across ,International Business, Remarketing ,Operations, Procurement & Maintenance Management solutions for vehicle leasing and fleet management services .An effective communicator with strong mentoring, negotiation, relationship management & interpersonal skills experience and demonstrated record of achievement in sales and customer relations.
Overview
18
18
years of professional experience
1
1
Language
Work History
International Account Manager
Arval BNP Paribas Group
07.2023 - Current
- Optimized sales processes by implementing CRM software, streamlining workflows, and improving data tracking capabilities.
- Strengthened client relationships by effectively addressing concerns and providing tailored solutions.
- Elevated sales performance by developing compelling presentations that effectively demonstrated the value proposition of the company''s products and services.
- Provided comprehensive account management services, ensuring a high level of customer satisfaction and retention.
- Expanded market share with a focus on identifying new business opportunities and cultivating strategic partnerships.
Manager Remarketing
Arval - BNP Paribas Group
08.2015 - 06.2023
- Company Overview: Arval is a 100% owned subsidiary of BNP Paribas, a leading global player to deliver sustainable auto outsourcing solutions to business clients. Arval Group design and implement corporate vehicle leasing and management solutions. The activities include full Operational leasing, provide fleet management services to corporate clients operating through 25 subsidiaries throughout the globe and servicing Clients in 39 countries with a total workforce of over 4000 employees
- Review and establish a ‘Remarketing’ process with Arval Remarketing Partner Network in place covering all the major cities in India.
- Maintain a cordial & healthy relationship with all the Network Partners.
- Maintain a cordial & healthy relationship with all pre-owned divisions of Manufacturers and Relationship Management with other stake holders in Remarketing process and the Service Providers.
- Negotiate with Arval Remarketing Network Partners to improve realisation for disposal of stock cars.
- Ensure all budgeted performance is achieved in regards to selling price of the vehicles.
- Responsible to organize weekly / monthly Remarketing Committee and update team on Market and Remarketing Performance.
- Regional Operations Manager – West March 2013 – July 2015
- Handling operations in Maharashtra, Goa, Gujarat and MP's operations
- Supporting Regional team in the management and retention of clients through liaising with delivery team, finance team and Business transformation team.
- Identifying and managing client expectations, issues and problems in order to ensure client service delivery and to proactively manage clients.
- Coordinating with the dealers and end users answering their complaints and issues.
- Managing Contract profitability during the life of the contract by extension of contracts in order to maximize the overall productivity and profitability.
Assistant Manager – Purchase
Arval - BNP Paribas Group
11.2010 - 03.2013
- Liaisoning with dealers to extract the best deals possible leading to customer satisfaction
- Providing and Analyzing Purchase data reports and statistics to showcase the support provided by Purchase to Sales Team.
- Review all invoices for appropriate documentation and hassle free payment processing.
- Negotiating and managing the Purchase based incentives from the dealers Network / Partners.
- Providing Information / solution related to availability and Expected Date of Delivery of cars to the end users leading to client satisfaction.
- Managing New Car Insurance and Renewals on a PAN India basis.
- Asst. Manager – Services & Purchases Nov 2009 – Nov 2010
- Managing the process to maintain the company SLA of Customer Services for maintaining functional stability of the organization.
- Manage service and accident repair of the leased vehicle, arrange relief vehicle and pick up drop of the vehicles with the help 3rd party service provider
- Update Daytona with all activity and service information
Internal Account Manager
Arval - BNP Paribas Group
02.2008 - 11.2009
- Support the Regional Sales Manager in the management, retention and development of Pan India Clients in order to achieve company targets.
- Identify and agree customer requirements in order to maximise client service delivery.
- Responsibility of fleet growth within Client Base as per agreed volume/penetration targets in the Annual Business Plan.
- Manage contract profitability during the life of the contract in conjunction with RSMs.
- Manage client expectation through the Account Team, in order to ensure client service delivery and to proactively manage clients.
- Developed efficient relation and network with all clients in order to get maximum referrals.
- Update Salesforce.com on all Client activity & information.
- Keep records of all Client Visit Reports and Visit Response letters for all clients in its portfolio.
- Provide reports and statistics as required to measure performance against the ARVAL business plan and forecast, within requested timelines.
- Identify and create cross-selling opportunities in order to maximise overall profitability.
- Achievement: Awarded Employee of the year for Respect, Creativity, Ambition & Responsibility – 2009
Education
Post Graduate Diploma - sales and Marketing
IIMT
Post Graduate - Foreign Trade management
Annamalai University
Bachelor of commerce - undefined
DAV College
Skills
- Used Car Market
- Key Client Retention
- Operations Management
- Territory Growth/Development
- Relationship Management
- Customer service
- Data analytics
- Sales reporting
- Multitasking
Personal Information
- Date of Birth: 1983-08-02
- Permanent Address: 404, Krishna heights, Plot Number 48, Ghansoli, Navi Mumbai
- Marital status: Married
Timeline
International Account Manager
Arval BNP Paribas Group
07.2023 - Current
Manager Remarketing
Arval - BNP Paribas Group
08.2015 - 06.2023
Assistant Manager – Purchase
Arval - BNP Paribas Group
11.2010 - 03.2013
Internal Account Manager
Arval - BNP Paribas Group
02.2008 - 11.2009
Post Graduate - Foreign Trade management
Annamalai University
Bachelor of commerce - undefined
DAV College
Post Graduate Diploma - sales and Marketing
IIMT
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