Anita KRAFT Flight Attendant
13800
Summary
Dedicated professional with extensive experience in high-demand customer service, seeking to leverage skills in the business aviation sector. Known for creativity and organization, committed to delivering exceptional flight experiences while expertly navigating procedures. Adaptability and discretion play key roles in addressing the unique needs of each client.
Overview
26
26
years of professional experience
Work History
Housekeeping Supervisor
Chalet Blanc 4*Montgenèvre, IBIS Martigues
01/2009- 12/2010
06.2024 - 09.2024
- Autonomous room service management, guaranteeing
quality service in line with the establishment's standards - Organization and management of stress related to high occupancy or special
events, ensuring an impeccable customer experience - Adaptability and responsiveness to unforeseen requests, guaranteeing
satisfaction and quality of service
Receptionist
IBIS budget Londres, Kyriad Martigues, BB hotel St Martin de Crau
04.2015 - 10.2022
- Apply check-in and check-out procedures with professionalism and precision
- Handling customer concerns, resolving them with discretion and efficiency
- Coordination with cleaning and maintenance teams to ensure a seamless guest experience
Kitchen Assistant
Restaurant Aromatic, O bout d’Istres
Istres
05.2012 - 12.2014
- Active participation in setting up and serving at the table, in compliance with safety/hygiene, quality and food standards.
- Teamwork to guarantee fast, high-quality service
Bilingual Secretary Interpreter ( French, Polish)
Botta, Negometal, Gas de France, Lyondell
07.1998 - 12.2007
- Translation of technical documents to facilitate communication with international customers and partners
- Organization and follow-up of employee business trips
Education
Improvement of English language skills -
University of Provence
Aix en Provence06-2024
Cooking certificate CAP -
School Maeva
Arles05-2012
French Teacher’s Diploma - Bachelor’s degree
University of Silesia ( Pologne )
Katowice05-2004
Skills
- Organizational Skills
- Client Satisfaction Focus
- Flexible Adaptability
- Effective Communication
- Team Spirit
- Red Cross First Aid Certification 2022 Istres
- PNC Medical Certificate to date
Additional Information
- yoga - regular practice, development of concentration and stress management
- bakery - passion for creation, attention to details
Languages
Polish
First Language
English
Upper Intermediate (B2)
B2
French
Proficient (C2)
C2
Timeline
Housekeeping Supervisor
Chalet Blanc 4*Montgenèvre, IBIS Martigues
06.2024 - 09.2024
Receptionist
IBIS budget Londres, Kyriad Martigues, BB hotel St Martin de Crau
04.2015 - 10.2022
Kitchen Assistant
Restaurant Aromatic, O bout d’Istres
05.2012 - 12.2014
Bilingual Secretary Interpreter ( French, Polish)
Botta, Negometal, Gas de France, Lyondell
07.1998 - 12.2007
Improvement of English language skills -
University of Provence
Cooking certificate CAP -
School Maeva
French Teacher’s Diploma - Bachelor’s degree
University of Silesia ( Pologne )
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