Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Responded to client inquiries, providing accurate legal advice and offering assistance.
Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Customer Support Manager
Global Tattooer
07.2022 - 01.2024
Manage diverse portfolio of +/-10 accounts monthly
Established systems to enhance junior-level account managers' job performance
100% success rate qualifying artists for O1-B Visa approval
Customer Consultant
Removery
06.2021 - 01.2023
Certified laser operator, developing and implementing treatment protocols
Exceeded KPI sales quotas while developing tattoo removal treatment plans
Performed industry outreach, building loyal referral relationships with tattoo artists and tattoo businesses
Executive Assistant
Christopher Sandin
07.2017 - 09.2020
Prepared executive-level meeting agendas + logistics across multiple locations and calendar software
Oversaw expense reporting and managed travel arrangements
Director of Branding
Immortal, LLC
05.2016 - 03.2020
Formulated, marketed and successfully sold the tattoo industry's first skin primer at 50+ national trade shows, designing vendor booth banners, marketing collateral and sales pitches
Oversaw the development of all marketing collateral, from website and social media to branded merchandise such as beanies and sweatshirts
Event Planner
The Party Perfectionist
01.2009 - 12.2014
Founded an event planning business from the ground up, grew clientele from 0 to 350+
Developed all marketing and client presentation collateral
Created event themes and styled event decor
K-8 Teacher
05.2000 - 03.2005
Taught Mathematics, Science, Art curriculum to 8 classes of up to 30 students each year
Authored a winning grant request for $5,000 from Toshiba Corp