Anh Phuong TOUZEAU

• Drove CIB ITO governance across EXCO, BOARD, SMP calls, seminars and townhalls .
• Supported strategic initiatives focused on AI acceleration.
• Strengthened Chief of Staff communities and foster collaboration.
• Supported ITO Talent attraction and retention initiatives
• Energised campuses in France to promote a good working environment.
• Championed corporate social responsibility initiatives, boosting public image and trust levels.
• Represented organisation at conferences to promote brand visibility.

Led operational permanent control teams overseeing the Energy & Commodities Back Office and the Trade Finance Guarantee Hub in Paris.

Progressively expanded scope of responsibilities, including:

• Redesigning performance dashboards and reportings to enhance data visibility and decision-making.
• Deploying daily dashboards for proactive monitoring of production and service quality.
• Conducting client journey to identify and implement improvement opportunities.
• Extending operational risk oversight to the Madrid Hub.
• Implementing continuous improvement to drive efficiency.

• Oversaw operational risk management for Global Banking Operations across FR, US, HK, and SG.
• Deployed risk cartography and Potential Incidents approaches

• Led Lean projects across Insurance, Risk, and CIB ITO in FR, HK, SG, and CH.
• Coached project managers.
• Supported senior managers in building projects pipelines.
• Conducted training sessions in facilitation and change management as a certified trainer at BNP Paribas.

• Managed geomarketing team in charge of feasibility studies for the location of bank branches and ATMs
• Business analyst in charge of geomarketing tools (specifications, UAT, trainings, 1st level support)

• Conducted modelling of scoring.
• Facilitated expert scoring through interviews with SMEs.