Anh TRUONG
Summary
Productive, adaptable, highly organized Sales Reporting Analyst with experience in achieving tangible results and cross-team collaboration. Knowledgeable about air cargo industry, native Vietnamese speaker, fluent in English and French.
Overview
6
6
years of professional experience
Work History
Sales Reporting Analyst
ECS GROUP-Total Cargo Expertise
10.2020 - Current
- Generated standard and custom sales reports to provide insights into business performance, increasing customer satisfaction by 30%.
- Gathered, organized and analyzed data, resolved discrepancies and modeled information.
- Analyzed costs to identify root causes of problems and recommend corrective actions. Achieved 20% reduction of operational costs.
- Collaborated with the marketing team to identify market trends and adapt the sales strategy accordingly, increasing sales by 10%.
- Provided technical support for troubleshooting analytics and reporting issues.
- Trained new employees on sales reporting process.
Front Office Supervisor
Novotel Paris Charles de Gaulle Airport
06.2018 - 09.2019
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supervised a team of 3 people in charge of welcoming and assisting customers.
- Managed reservations and room allocation.
- Increased in customer satisfaction by 25% thanks to the implementation of a monitoring system complaints and claims.
- Collaborated with the sales department to increase group bookings, thus increasing hotel revenue by 10%.
- Provided training and coaching of new members of the Front Office team.
Business Developer
ERAI Asia
06.2017 - 05.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated, prepared, and signed contracts with clients.
- Organized a networking event which allowed to meet 15 new prospects and to sign 2 new contracts.
- Organized business meetings and visits, preparing reports for clients and monitoring.
- Worked with existing customers to increase purchases of products and services.
Education
MBA - Hospitality And Revenue Management
La Rochelle Business School
La Rochelle11.2015
Bachelor of Arts - International Relations
HCMC University of Social Sciences And Humanities
Ho Chi Minh, Vietnam11.2012
Skills
- Data and Analytics
- Revenue management
- Cargo Operations
- Microsoft Office Suite
- Hotel Management
- Public Presentations
- Staff Training
- Customer Relationship Management
- Prospect Targeting
- Project Management
Languages
Vietnamese
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
HOBBIES
- Working-out
- Cycling
- Animals
- Music
Timeline
Sales Reporting Analyst
ECS GROUP-Total Cargo Expertise
10.2020 - Current
Front Office Supervisor
Novotel Paris Charles de Gaulle Airport
06.2018 - 09.2019
Business Developer
ERAI Asia
06.2017 - 05.2018
MBA - Hospitality And Revenue Management
La Rochelle Business School
Bachelor of Arts - International Relations
HCMC University of Social Sciences And Humanities
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