Art
Angélique Leperlier
Administrative Assistant
Nantes
Summary
Emotionally intelligent and computer-savvy Administrative Assistant with a Bachelor’s degree in Public Administration. Strong interpersonal skills and a lifelong focus on supporting others and helping them shine.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Public Procurement Assistant
Regional Directorate For The Environment, Development And Housing
France
11.2023 - 03.2024
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Reviewed Public Private Partnership contracts and documents to assess compliance
- Adhered to legal and contractual requirements for compliant contract processes.
- Stored and filed contract documents in orderly, organized systems.
Accounts Manager
Ventoris
France
10.2022 - 01.2023
- Identified partnership opportunities and established favorable business connections.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Facilitated client satisfaction and renewed customer relations to drive growth.
State Administrative Officer
Ministry Of Economy And Finance
France
06.2012 - 07.2022
- Created, prepared, and delivered reports to various departments.
- Assisted development and implementation of new administrative procedures.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Put safeguards and controls into place for receipt of revenue, costs, budgets and expenditures.
- Applied understanding of governmental accounting principles, practices and procedures through fund types, cost allocations and government-wide conversions.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Developed and maintained HR policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
Travel Agent
Air Mauritius
Reunion Island
11.2008 - 03.2010
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
Call Center Executive
Vitalis
Reunion Island
09.2005 - 09.2006
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Bookseller
L'Entrepôt Mediastore
Reunion Islane
07.2002 - 02.2005
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
High School Diploma -
Lycée Sarda Garriga
Reunion IslandLicence E.g. Bachelor - Public Administration
University of Poitiers
FranceNo Degree - Travel And Tourism
International Air Travel Association
Canada2 Years Degree - German History And Literature
University of Reunion Island
Reunion IslandSkills
File Management
Event Planning
Administrative Support
Meeting Support
Data Entry
Office Administration
Fast Learner
Accounting Support
Interests
Poetry
Music
Hobbies
- learning languages
- cooking
- traveling
Timeline
Public Procurement Assistant
Regional Directorate For The Environment, Development And Housing
11.2023 - 03.2024
Accounts Manager
Ventoris
10.2022 - 01.2023
State Administrative Officer
Ministry Of Economy And Finance
06.2012 - 07.2022
Travel Agent
Air Mauritius
11.2008 - 03.2010
Call Center Executive
Vitalis
09.2005 - 09.2006
Bookseller
L'Entrepôt Mediastore
07.2002 - 02.2005
High School Diploma -
Lycée Sarda Garriga
Licence E.g. Bachelor - Public Administration
University of Poitiers
No Degree - Travel And Tourism
International Air Travel Association
2 Years Degree - German History And Literature
University of Reunion Island