Summary
Overview
Work history
Education
Skills
Languages
Timeline
SoftwareEngineer
Andrii Seleznov

Andrii Seleznov

Massy,Île-de-France

Summary

Recent graduate with a passion for web development. Proficient in a number of programming languages

including HTML, CSS and JavaScript. Desire to expand your classroom experience in a company offering professional development opportunities.








Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Support Engineer / QA

ApexTech Inc
Kharkiv, Ukraine
06.2018 - Current
  • Closes 120 support issues faster than the target 1 month resolution time
  • Experience has been gained to support users through personal and public channels.
  • Documentation of all non-trivial issues
  • Customer and employee support via Zendesk / Slack / Zoom systems
  • Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
  • Acted as first point of contact for clients experiencing complex software issues, escalating calls as necessary to ensure speedy resolution.
  • Achieved high levels of customer satisfaction by proactively ensuring prompt resolution of support cases.
  • Provided remote support for product functionality, maintenance and troubleshooting.
  • Provided technical support throughout development phases of new products.
  • Constant assistance to the team in testing new developments and applications

Internet connection installation engineer

Mobile operator Kyivstar
Kharkiv, Ukraine
02.2016 - 05.2023
  • Evaluated existing systems to verify repair or replacement needs.
  • Installed new electrical wiring, cable or fibre optics for existing systems.
  • Applied lighting, switches and outlets required for installations.
  • Set-up computer software and equipment to meet client specifications.

AWS Database Specialist

Commercial structure for the sale of office suppl.
Denver
03.2015 - 07.2016
  • Data analysis and processing
  • Loading and unloading goods into the system
  • Process optimization

Education

JavaScript (React)

ITVDN (IT Video Developers Network)
Kyiv
06.2023 -

HTML/ CSS / JavaScript

ITVDN (IT Video Developers Network)
Kyiv
04.2022 - 01.2023

SQL/MySQL/GIT

self-education
02.2018 - 04.2019

Basic C#

Kharkiv National University of Radioelectronics
04.2017 - 10.2017

Skills

  • Maintenance Management System (MMS)
  • Remote troubleshooting
  • Issue resolution
  • Hardware maintenance
  • ZenDesk
  • SQL
  • Javascript
  • HTML coding
  • CSS
  • GitHub
  • Technological quality assurance

Languages

English
Intermediate
French
Beginner
Ukrainian
Fluent
Russian
Proficient (C2)

Timeline

JavaScript (React)

ITVDN (IT Video Developers Network)
06.2023 -

HTML/ CSS / JavaScript

ITVDN (IT Video Developers Network)
04.2022 - 01.2023

Support Engineer / QA

ApexTech Inc
06.2018 - Current

SQL/MySQL/GIT

self-education
02.2018 - 04.2019

Basic C#

Kharkiv National University of Radioelectronics
04.2017 - 10.2017

Internet connection installation engineer

Mobile operator Kyivstar
02.2016 - 05.2023

AWS Database Specialist

Commercial structure for the sale of office suppl.
03.2015 - 07.2016

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Andrii Seleznov