Andrii Seleznov
Massy,Île-de-France
Summary
Recent graduate with a passion for web development. Proficient in a number of programming languages
including HTML, CSS and JavaScript. Desire to expand your classroom experience in a company offering professional development opportunities.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Support Engineer / QA
ApexTech Inc
Kharkiv, Ukraine
06.2018 - Current
- Closes 120 support issues faster than the target 1 month resolution time
- Experience has been gained to support users through personal and public channels.
- Documentation of all non-trivial issues
- Customer and employee support via Zendesk / Slack / Zoom systems
- Troubleshooted and analysed issues as Subject Matter Expert (SME) and escalation point.
- Acted as first point of contact for clients experiencing complex software issues, escalating calls as necessary to ensure speedy resolution.
- Achieved high levels of customer satisfaction by proactively ensuring prompt resolution of support cases.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Provided technical support throughout development phases of new products.
- Constant assistance to the team in testing new developments and applications
Internet connection installation engineer
Mobile operator Kyivstar
Kharkiv, Ukraine
02.2016 - 05.2023
- Evaluated existing systems to verify repair or replacement needs.
- Installed new electrical wiring, cable or fibre optics for existing systems.
- Applied lighting, switches and outlets required for installations.
- Set-up computer software and equipment to meet client specifications.
AWS Database Specialist
Commercial structure for the sale of office suppl.
Denver
03.2015 - 07.2016
- Data analysis and processing
- Loading and unloading goods into the system
- Process optimization
Education
JavaScript (React)
ITVDN (IT Video Developers Network)
Kyiv 06.2023 -
HTML/ CSS / JavaScript
ITVDN (IT Video Developers Network)
Kyiv 04.2022 - 01.2023
SQL/MySQL/GIT
self-education
02.2018 - 04.2019
Basic C#
Kharkiv National University of Radioelectronics
04.2017 - 10.2017
Skills
- Maintenance Management System (MMS)
- Remote troubleshooting
- Issue resolution
- Hardware maintenance
- ZenDesk
- SQL
- Javascript
- HTML coding
- CSS
- GitHub
- Technological quality assurance
Languages
English
Intermediate
French
Beginner
Ukrainian
Fluent
Russian
Proficient (C2)
Timeline
JavaScript (React)
ITVDN (IT Video Developers Network)
06.2023 -
HTML/ CSS / JavaScript
ITVDN (IT Video Developers Network)
04.2022 - 01.2023
Support Engineer / QA
ApexTech Inc
06.2018 - Current
SQL/MySQL/GIT
self-education
02.2018 - 04.2019
Basic C#
Kharkiv National University of Radioelectronics
04.2017 - 10.2017
Internet connection installation engineer
Mobile operator Kyivstar
02.2016 - 05.2023
AWS Database Specialist
Commercial structure for the sale of office suppl.
03.2015 - 07.2016