Andrea Houel
Parmain
Summary
Methodical manager with 25+ years of comprehensive experience overseeing daily operations whilst balancing against strategic planning. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and measuring performance. Recognized team player building cross-functional relationships. Using data analysis for continuous improvement of processes and increase of efficiency.
Overview
1
1
Certification
Work History
DIRECTOR COMMERCIAL OPERATIONS EMEA
Leica Microsystems
Nanterre
2020 - 2023
- process owner from forecasting (Sales and Production) to revenue recognition in cooperation with manufacturing and supply chain
- data management on CRM including analytics for continuous improvement
- data for sales incentives and definition of criteria for incentive scheme
- close cooperation with Sales and Service Management and Manufacturing to align go-to-market strategy and operational execution
- transformation initiatives and process automation with cross-functional execution
- management of a team of 50 FTE, multiple sites
REGIONAL SHARED SERVICES MANAGER
Leica Microsystems
Nanterre
2012 - 2020
- head of Customer Care Sales and Service for France, Benelux, Italy, and Iberia
- close cooperation with Sales and Service Management to align strategic approach and provide first-class support to internal and external customers
- continuous improvement and streamlining of processes and organization
to ensure performance, compliance as well as customer satisfaction
HEAD OF ADMINISTRATION
Neochimie
Saint-Ouen-L'Aumone
2011 - 2011
- Head of Customer Service, Sales Support and QA
CUSTOMER OPERATIONS MANAGER
Dentsply
Montigny-le-Bretonneux
2007 - 2010
- management of 25 people in charge of order processing, complaints handling, loyalty program, purchasing, logistics, facility management and service
- deployment of CRM software and EDI
SALES SUPPORT & CUSTOMER SERVICE MANAGER
Ahrend
Neuss
2001 - 2006
- management call center with 26 associates in charge of order processing, invoicing, and complaints handling
- management inside sales team (4 FTE)/ direct marketing campaigns
- national and international tenders
EXPORT MANAGER
KBE
Dillingen
1995 - 2000
- management of export zone Benelux, Turkey, Greece, Egypt, Switzerland, and Austria
Education
Core Curriculum - Business Analytics,Financial Accounting,Economics
HARVARD BUSINESS SCHOOL
01-2020
Master of Arts - Business Administration And Management
UNIVERSITY OF INNSBRUCK
Innsbruck, Austria01-1993
Skills
- sales operations
- problem solving
- people management
- change management
- analytics, data driven
- agility in matrix organization
Languages
German
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Beginner
A1
Dutch
Intermediate (B1)
B1
Certification
Certified training courses:
- Situational leadership
- Coaching essentials
- Change management with the ADKAR-model
- Successful crucial conversations
- Embrace Diversity & Inclusion
Timeline
DIRECTOR COMMERCIAL OPERATIONS EMEA
Leica Microsystems
2020 - 2023
REGIONAL SHARED SERVICES MANAGER
Leica Microsystems
2012 - 2020
HEAD OF ADMINISTRATION
Neochimie
2011 - 2011
CUSTOMER OPERATIONS MANAGER
Dentsply
2007 - 2010
SALES SUPPORT & CUSTOMER SERVICE MANAGER
Ahrend
2001 - 2006
EXPORT MANAGER
KBE
1995 - 2000
Core Curriculum - Business Analytics,Financial Accounting,Economics
HARVARD BUSINESS SCHOOL
Master of Arts - Business Administration And Management
UNIVERSITY OF INNSBRUCK
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