Andrea GONZALEZ SIERRA
LE HAVRE
Summary
Dedicated and influential member of the Customer Experience community, demonstrating strong ownership in implementing Maersk’s strategy.
I am dedicated to fostering a challenging and supportive environment that empowers our teams to consistently exceed company expectations.
Overview
9
9
years of professional experience
Work History
ICX Manager
MAERSK
LE HAVRE
07.2023 - Current
- Integrate logistics and services into our daily operations to offer more comprehensive solutions beyond our initial ocean services.
- Leadership team members focused on enhancing their performance.
- Develop strategies to boost customer satisfaction and drive business growth.
Team Leader CX
MAERSK
LE HAVRE
01.2022 - 07.2023
- Led the team handling KC, Runway and Booster accounts for Automotive, Technology and FMCG in France.
GCBP Automotive
MAERSK
LE HAVRE
01.2019 - 12.2022
- As a Global Care Business Partner, I managed the key accounts portfolio in the French automotive sector : Michelin and Renault. My tasks included remotely overseeing a global team to coordinate export/import flows, engaging the CX community to monitor performance indicators, and enhancing our commitment to clients.
Care Business Agent CX
MAERSK
LE HAVRE
08.2017 - 12.2018
Freight Forwarder Agent
MAERSK
LE HAVRE
11.2015 - 07.2017
Education
Master's International Management - International Logistics And Transports
Université Le Havre
Le Havre 01-2016
Master's International Relations -
Universidad De Quintana Roo
Mexico01-2010
Skills
- Proactive
- Problem-solving mindset
- Quick learner
- Stakeholder engagement
- Team player
- Curious and creative
Affiliations
- I love practicing Stand Up Paddle (SUP), sewing clothes and reading.
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Accomplishments
- Maersk Europe Commercial Awards 2019
Timeline
ICX Manager
MAERSK
07.2023 - Current
Team Leader CX
MAERSK
01.2022 - 07.2023
GCBP Automotive
MAERSK
01.2019 - 12.2022
Care Business Agent CX
MAERSK
08.2017 - 12.2018
Freight Forwarder Agent
MAERSK
11.2015 - 07.2017
Master's International Management - International Logistics And Transports
Université Le Havre
Master's International Relations -
Universidad De Quintana Roo
Similar Profiles
Mamta RamdassaniMamta Ramdassani
Finance Associate at MaerskFinance Associate at Maersk
Pablo SosaPablo Sosa
Cx Representative – Lowe’s at MaerskCx Representative – Lowe’s at Maersk
G1 Trucking, Inc.G1 Trucking, Inc.
Independent Contractor Driver at MAERSKIndependent Contractor Driver at MAERSK