Anderson Prince Rabenefitra
Changsha City
Summary
Support professional with strong technical expertise and problem-solving skills. Adept at diagnosing and resolving complex issues, ensuring seamless system performance. Known for effective team collaboration and adaptability to changing needs. Skilled in troubleshooting, customer support, and software maintenance. Reliable and results-driven with focus on achieving operational excellence.
Overview
5
5
years of professional experience
Work History
System Engineer
TALYS GROUP
04.2023 - 08.2023
- Spearheaded solution testing and review processes for critical information systems.
- Provided expert-level technical support to end users.
- Managed the installation and deployment of new information systems.
- Facilitated external collaboration with vendors and partners.
- Conducted system performance analysis to identify areas for improvement and optimization.
- Led projects integrating new technologies, ensuring alignment with business objectives.
- Established documentation standards for system configurations and procedures, enhancing knowledge sharing.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Completed software updates and assessed security patches for optimized computer use.
IT Manager
TECHNOALARME
12.2020 - 04.2023
- Managed comprehensive IT infrastructure, including Windows systems, and Cisco Meraki networks.
- Team management and strategic planning for projects such as access control, and CCTV installation and configuration for a bank.
- System administration, network operations, and helpdesk management for the company and its clients.
- Facilitated external collaboration with buyers and partners.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Conducted training sessions for staff on new software applications and technologies.
- Directed troubleshooting efforts, resolving technical issues efficiently to minimize downtime.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Systems & Network Engineering Intern
RASSETA GROUP
08.2018 - 03.2019
- Completed a practical internship as part of the Master's degree requirements (Master 2 in System and Network Administration).
- Gained hands-on experience in VoIP solution installation and configuration (Asterisk).
- Documented technical specifications and maintained detailed project records
Education
Master of Science - Computer Science, Deep Learning
Hunan University
Changsha, Hunan08.2026
Master of Science - Computer Science, Network & System Administration
École Nationale D'Informatique
Fianarantsoa, Madagascar02.2019
Bachelor of Science - Computer Science, Network & System Administration
École Nationale D'Informatique
Fianarantsoa, Madagascar02-2017
Skills
- Analytical problem solving
- Technical assistance
- Quick adaptation to new concepts
- Confident speaking abilities
- Networking
- Windows Server administration
- Database querying
- Experienced with MS SQL Server management
- Linux administration
- Experienced in Python programming
- Experience with Cisco Meraki solutions
- Java application design
- Experience with Unifi solutions
- Experience with Active Directory administration
- Vendor collaboration
- System installation
- Technical support
- Solution testing
- Network operations
- Helpdesk management
- VoIP configuration
- LAN/WAN
- Skilled in [hardware]
- Switches and routers
- Network configuration
- Hardware troubleshooting
Languages
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Chinese
Elementary (A2)
Hobbies
Reading, Basketball, Traveling
Timeline
System Engineer
TALYS GROUP
04.2023 - 08.2023
IT Manager
TECHNOALARME
12.2020 - 04.2023
Systems & Network Engineering Intern
RASSETA GROUP
08.2018 - 03.2019
Master of Science - Computer Science, Deep Learning
Hunan University
Master of Science - Computer Science, Network & System Administration
École Nationale D'Informatique
Bachelor of Science - Computer Science, Network & System Administration
École Nationale D'Informatique