Summary
Overview
Work history
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Anais Miezan

Anais Miezan

Lyon,Auvergne-Rhone-Alpes

Summary

With my experience in diverse background including marketing, this had made me a responsible , patient and open-minded person. Overall I possess a unique skill set that combines project management experience such as project planning, leadership and problem-solving skills with administrative and customer service skills gained from working in three different sectors—an NGO, marketing firm and the insurance industry. This diverse background has made me adaptable, capable of working effectively in both mission-driven and corporate settings, and potentially well-suited for roles that require a combination of project management, marketing and administrative expertise.

Overview

5
5
years of professional experience

Work history

Support Assistant

Opteven
Lyon, Auvergne-Rhone-Alpes
07.2023 - 09.2023
  • Met deadlines by managing workload independently.
  • Responded to 30+ customer enquiries per day via phone and email.
  • Classified physical and digital documentation with correct codes.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Sorted and organised different types of information by document type, personnel or location.
  • Took dictation and transcribed words for staff to create records and correspondence.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Examined, scanned and input documents in software system.
  • Wrote professional letters, emails and memoranda for business communication.

Project Manager

La Fondation Wadja Niamke
Zone 4, Abidjan
01.2019 - 11.2020
  • Used business intelligence reports to manage project financials, initialise project invoicing and revenue recognition.
  • Implemented and maintained appropriate systems to enable successful planning and scheduling.
  • Delivered on projects' key objectives with agreed budgets, timelines and standards.
  • Monitored project spending and compiled budgets to develop business use cases.
  • Identified and deployed resources with individual responsibilities for project completion.
  • Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
  • Prepared project performance reports with statistics and newly researched information.

Education

Master of International Business Administration - International Management

Universite Catholique de Lyon (ESDES)
Lyon, Rhône
12.2022 -

Certificate of Higher Education - Project Management

University of Witwatersrand
Johannesburg, South Africa
02.2021 - 06.2021

Skills

  • MS Office Suite
  • Project scheduling
  • Mail handling
  • Customer service understanding
  • Administrative support
  • Project planning
  • Scheduling and calendar management
  • Customer and client relations
  • Business administration
  • Customer relations and communications
  • Travel planning
  • Customer-focused
  • Leadership
  • Problem-solving
  • Marketing
  • Time management
  • Communication skills

Languages

English
Native
French
Intermediate
Portuguese
Elementary

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The supernatural is the natural not yet explained.
Elbert Hubbard

Timeline

Support Assistant

Opteven
07.2023 - 09.2023

Master of International Business Administration - International Management

Universite Catholique de Lyon (ESDES)
12.2022 -

Certificate of Higher Education - Project Management

University of Witwatersrand
02.2021 - 06.2021

Project Manager

La Fondation Wadja Niamke
01.2019 - 11.2020
Anais Miezan