Amr Mughrabieh
Lille
Summary
Results-driven Business Development Representative known for productivity and efficient task completion. Skilled in lead generation, market research, and strategic planning. Excel at communication, negotiation, and relationship building to foster partnerships and drive growth. Committed to leveraging these skills to contribute positively to team goals and client satisfaction.
Overview
10
10
years of professional experience
Work History
Business Development Representative Middle East
Ivalua
Massy
01.2022 - Current
- Covering South Europe and Middle East region
- Identified key decision makers within target companies and initiated contact with them.
- Assisted in developing targeted campaigns for different customer segments.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Provided regular updates on progress towards meeting monthly targets.
- Developed and maintained relationships with potential customers to understand their business needs.
- Attended trade shows, conferences, meetings and other industry events.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Created and improved business pipeline using cold and warm techniques.
Source to Pay Associate (Middle East)
Bayer Pharmaceuticals
Barcelona
05.2021 - 12.2021
- Evaluated vendor proposals according to price, quality and delivery timescales prior to awarding contracts.
- Ensured appropriate approvals were obtained for all purchases prior to ordering any goods and services.
- Identified potential suppliers based on quality assurance criteria and negotiated terms and conditions accordingly.
- Resolved complex issues related to purchase orders and invoices while maintaining accurate records.
Inbound Sales Representative - Web Hosting (GoDaddy Project)
Teleperformance
Barcelona
09.2020 - 05.2021
- Assisted customers with placing orders over the phone or online.
- Processed payments, refunds and exchanges quickly and efficiently.
- Built strong relationships with customers through excellent service delivery.
- Responded to customer inquiries via phone, email and chat.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Provided accurate information regarding product features, pricing and availability.
- Supporting Customers in the Middle East region in Arabic and English
Customer Service Specialist Middle East
Booking.com
Lille Area, France
07.2019 - 12.2019
- Responded to customer emails with accurate product and service information.
- Answered incoming customer inquiries regarding product and service information.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Account Manager
Marketing impact
Al-Riyadh Governorate, Saudi Arabia
03.2017 - 09.2018
Sales & Marketing Coordinator
Shabakah net Co.
Riyadh, Saudi Arabia
07.2015 - 12.2016
Promoter
Medisense Trading Company
04.2014 - 07.2015
Education
Bachelor's degree - Marketing
Al Yamamah University
01.2015
Skills
- Lead prospecting
- Business Relationship Management
- Email campaigns
- Performance Tracking
- Lead Development
- Customer Relationship Management
- Product Knowledge
- Marketing support
- Lead Generation
- Cold-calling
- Market Research
- Marketing
- Sales
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Timeline
Business Development Representative Middle East
Ivalua
01.2022 - Current
Source to Pay Associate (Middle East)
Bayer Pharmaceuticals
05.2021 - 12.2021
Inbound Sales Representative - Web Hosting (GoDaddy Project)
Teleperformance
09.2020 - 05.2021
Customer Service Specialist Middle East
Booking.com
07.2019 - 12.2019
Account Manager
Marketing impact
03.2017 - 09.2018
Sales & Marketing Coordinator
Shabakah net Co.
07.2015 - 12.2016
Promoter
Medisense Trading Company
04.2014 - 07.2015
Bachelor's degree - Marketing
Al Yamamah University
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