Summary
Overview
Work History
Education
Skills
Computer Skills
Languages
Timeline
Generic
Amelle Arrioui

Amelle Arrioui

Crépy-en-Valois

Summary

Professional with a great experience as a flight dispatcher, demonstrating strong commercial acumen and a proven ability to learn quickly. Skilled in both teamwork and independent operations, showcasing exceptional organizational skills and adaptability. Committed to enhancing operational efficiency and safety within your airline.

Overview

24
24
years of professional experience

Work History

FLIGHT DISPACHER

ALYZIA ROISSY TRAFIC
ROISSY CDG
04.2008 - Current
  • Executed flight planning utilizing Flight Management and Customer Management systems to ensure optimal flight routes.
  • Prepared flight documentation for crews, including flight plans, EZFW, and passenger details.
  • Coordinated and managed aircraft handling services, ensuring timely and efficient ground operations.
  • Generated mass and balance load sheets for small, medium, and large aircraft to maintain safety and compliance standards.
  • Ensured punctuality and safety of processed flights

TRAFFIC REGULATION

ALYZIA ROISSY TRAFIC
ROISSY CDG
01.2015 - 03.2017
  • Regulated flight assignments based on operational disruptions, including delays and cancellations.
  • Managed frequency calls with technical flight personnel.
  • Facilitated internal and external communication through call and email management.

VOLUNTEER ASSISTANT GENDARME

FRENCH NATIONALE GENDARMERIE
PARIS
03.2003 - 09.2007
  • Executed clerical duties to support operations at General Directorate of National Gendarmerie (DGGN).
  • Processed and maintained personnel files for gendarmerie staff to ensure accuracy and compliance.
  • Conducted continuous security monitoring during 24-hour shift at DGGN headquarters to safeguard personnel and facility.

Call Center Customer Service Agent

EDITIONS ATLAS
EVREUX 27
02.2003 - 04.2003
  • Handled incoming calls, identified client needs, and analyzed requests to provide timely solutions.
  • Resolved issues and managed complaints, enhancing customer satisfaction and loyalty.
  • Executed mail-order sales of men's clothing and accessories, contributing to overall sales growth.

CALL CENTRE INTERVIEWER

PHONE PERMANENCE
PARIS
04.2002 - 11.2002
  • Conducted an average of 40 outbound calls daily for satisfaction surveys, following structured questionnaires.
  • Recorded responses during phone surveys to maintain data integrity and support accurate analysis.
  • Communicated estimated survey durations to participants to improve engagement and participation rates.
  • Delivered presentations on study framework and objectives to clarify phone survey processes and expected duration for participants.

Education

Professional Development in Adult Education

CFA COACH RACHIDA
PARIS
08.2024

QUALIFICATION - AERONAUTIQUE

ECOLE SUPERIEURE DES METIERS DE LAERONAUTIQUE ESMA
MONTPELLIER
03.2008

High School Diploma -

LYCEE ARISTIDE BRIAND
EVREUX
06-1999

High School Diploma -

LYCEE LE CORBUSIER
POISSY

Skills

  • Operational safety
  • Technical report writing
  • Attention to detail
  • Autonomy
  • Management
  • Business acumen
  • Adaptability under pressure
  • Interpersonal skills
  • Team spirit

Computer Skills

  • Aerospace Software : Altea Flight and Customer Management /Sitadoc/ Bagera
  • Office Software : Word /Excel /Powerpoint

Languages

  • French Native
  • Arabic Native
  • English Proficient

Timeline

TRAFFIC REGULATION

ALYZIA ROISSY TRAFIC
01.2015 - 03.2017

FLIGHT DISPACHER

ALYZIA ROISSY TRAFIC
04.2008 - Current

VOLUNTEER ASSISTANT GENDARME

FRENCH NATIONALE GENDARMERIE
03.2003 - 09.2007

Call Center Customer Service Agent

EDITIONS ATLAS
02.2003 - 04.2003

CALL CENTRE INTERVIEWER

PHONE PERMANENCE
04.2002 - 11.2002

Professional Development in Adult Education

CFA COACH RACHIDA

QUALIFICATION - AERONAUTIQUE

ECOLE SUPERIEURE DES METIERS DE LAERONAUTIQUE ESMA

High School Diploma -

LYCEE ARISTIDE BRIAND

High School Diploma -

LYCEE LE CORBUSIER
Amelle Arrioui