Amelle Arrioui
Crépy-en-Valois
Summary
Professional with a great experience as a flight dispatcher, demonstrating strong commercial acumen and a proven ability to learn quickly. Skilled in both teamwork and independent operations, showcasing exceptional organizational skills and adaptability. Committed to enhancing operational efficiency and safety within your airline.
Overview
24
24
years of professional experience
Work History
FLIGHT DISPACHER
ALYZIA ROISSY TRAFIC
ROISSY CDG
04.2008 - Current
- Executed flight planning utilizing Flight Management and Customer Management systems to ensure optimal flight routes.
- Prepared flight documentation for crews, including flight plans, EZFW, and passenger details.
- Coordinated and managed aircraft handling services, ensuring timely and efficient ground operations.
- Generated mass and balance load sheets for small, medium, and large aircraft to maintain safety and compliance standards.
- Ensured punctuality and safety of processed flights
TRAFFIC REGULATION
ALYZIA ROISSY TRAFIC
ROISSY CDG
01.2015 - 03.2017
- Regulated flight assignments based on operational disruptions, including delays and cancellations.
- Managed frequency calls with technical flight personnel.
- Facilitated internal and external communication through call and email management.
VOLUNTEER ASSISTANT GENDARME
FRENCH NATIONALE GENDARMERIE
PARIS
03.2003 - 09.2007
- Executed clerical duties to support operations at General Directorate of National Gendarmerie (DGGN).
- Processed and maintained personnel files for gendarmerie staff to ensure accuracy and compliance.
- Conducted continuous security monitoring during 24-hour shift at DGGN headquarters to safeguard personnel and facility.
Call Center Customer Service Agent
EDITIONS ATLAS
EVREUX 27
02.2003 - 04.2003
- Handled incoming calls, identified client needs, and analyzed requests to provide timely solutions.
- Resolved issues and managed complaints, enhancing customer satisfaction and loyalty.
- Executed mail-order sales of men's clothing and accessories, contributing to overall sales growth.
CALL CENTRE INTERVIEWER
PHONE PERMANENCE
PARIS
04.2002 - 11.2002
- Conducted an average of 40 outbound calls daily for satisfaction surveys, following structured questionnaires.
- Recorded responses during phone surveys to maintain data integrity and support accurate analysis.
- Communicated estimated survey durations to participants to improve engagement and participation rates.
- Delivered presentations on study framework and objectives to clarify phone survey processes and expected duration for participants.
Education
Professional Development in Adult Education
CFA COACH RACHIDA
PARIS 08.2024
QUALIFICATION - AERONAUTIQUE
ECOLE SUPERIEURE DES METIERS DE LAERONAUTIQUE ESMA
MONTPELLIER03.2008
High School Diploma -
LYCEE ARISTIDE BRIAND
EVREUX06-1999
High School Diploma -
LYCEE LE CORBUSIER
POISSYSkills
- Operational safety
- Technical report writing
- Attention to detail
- Autonomy
- Management
- Business acumen
- Adaptability under pressure
- Interpersonal skills
- Team spirit
Computer Skills
- Aerospace Software : Altea Flight and Customer Management /Sitadoc/ Bagera
- Office Software : Word /Excel /Powerpoint
Languages
- French Native
- Arabic Native
- English Proficient
Timeline
TRAFFIC REGULATION
ALYZIA ROISSY TRAFIC
01.2015 - 03.2017
FLIGHT DISPACHER
ALYZIA ROISSY TRAFIC
04.2008 - Current
VOLUNTEER ASSISTANT GENDARME
FRENCH NATIONALE GENDARMERIE
03.2003 - 09.2007
Call Center Customer Service Agent
EDITIONS ATLAS
02.2003 - 04.2003
CALL CENTRE INTERVIEWER
PHONE PERMANENCE
04.2002 - 11.2002
Professional Development in Adult Education
CFA COACH RACHIDA
QUALIFICATION - AERONAUTIQUE
ECOLE SUPERIEURE DES METIERS DE LAERONAUTIQUE ESMA
High School Diploma -
LYCEE ARISTIDE BRIAND
High School Diploma -
LYCEE LE CORBUSIER