Amelia McCarthy
Woodbine
Summary
Dynamic manager with a proven track record at Cattail Creek Country Club, excelling in operational efficiency and team management. Recognized for enhancing customer satisfaction through exceptional service and strategic problem solving. Adept at event planning and fostering strong communication among staff, ensuring seamless execution of operations.
Overview
7
7
years of professional experience
Work History
Manager
Cattail Creek Country Club
Glenwood
08.2023 - Current
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Wait Staff Member
Cattail Creek Country Club
Glenwood
03.2021 - 08.2023
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Wait Staff Member
Walker's Tap and Table
Glenwood
03.2019 - 10.2020
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
Host
Walker's Tap and Table
Glenwood
05.2018 - 03.2019
- Maintained contact with kitchen and serving staff to properly handle dining details and attend to customers.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
High School Diploma -
Glenelg High Scholl
Glenelg Maryland, US05-2022
Bachelor of Science - Business Administration And Management
University Of Maryland
College Park MD, USSkills
- Team management
- Customer service
- Operational efficiency
- Event planning
- Time management
- Communication skills
- Problem solving
- Strategic planning
Timeline
Manager
Cattail Creek Country Club
08.2023 - Current
Wait Staff Member
Cattail Creek Country Club
03.2021 - 08.2023
Wait Staff Member
Walker's Tap and Table
03.2019 - 10.2020
Host
Walker's Tap and Table
05.2018 - 03.2019
High School Diploma -
Glenelg High Scholl
Bachelor of Science - Business Administration And Management
University Of Maryland
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